What it looks like. She said: It was kind of a bit of an open secret. In response to the complaints made in the more than 20 testimonies we have gathered from former patients or their families about the care received at Huntercombe units she said: Two months after the takeover a patient at the Maidenhead unit - now called Taplow Manor - died. They'd do it in communal areas. Even one member of staff came forward to share her harrowing experience. Huntercombe Lane South, Taplow, Maidenhead, Berkshire, SL6 0PQ (01628) 667881 Provided and run by: Huntercombe (No 12) Limited The provider of this service changed. As well as not being believed, your life is inherently devalued., Leanne Patrick, a nurse specialising in gender-based violence, said: Predators are attracted to places where they can have power over vulnerable people, and its no surprise that we would find a greater concentration of assaults occurring in mental health settings than in the broader NHS. Official information from NHS about The Huntercombe Hospital Maidenhead including contact details, directions, opening hours and service/treatment details Some young patients were given sleep drugs not licensed for under-18s. The Care Quality Commission (CQC) said it was inadequate in February but its operator has changed . They were treated worse than animals.". She says the reason she didnt speak up was that staff repeatedly told her: Your mum hates you, youre just a massive burden. Ellie Morgan started this petition. Having struggled with mental health from the age of 12 after experiencing trauma, in 2017, aged 15, Steph was admitted to Huntercombe for intensive therapy that she did not receive. We are carrying out a review of quality at Huntercombe Hospital - Maidenhead. A mental health hospital for young people must still make improvements in several areas, inspectors have said. I started hurting myself.". I came forward about the sexual abuse I experienced by a Huntercombe staff member in the hope that future patients would be protected. This is how she describes her life now after her time at the unit: "I have pretty much daily seizures, walking difficulties, tics and more. ", The previous owners of The Huntercombe Group, Elli Investments Group, told us: "We regret that these hospitals and specialist care services, which were owned and independently managed by The Huntercombe Group, failed to meet the expected standards for high-quality care. And an anonymous patient, who was in the Stafford unit as recently as March this year, told us: "On multiple occasions I would hide myself in a corner of a room and self-harm without staff noticing my arm bleeding when they checked on me. This service was archived on 5 March 2021, Archived services are ones which are no longer part of a provider's registration with CQC. Children are supposed to be in therapeutic settings with proper care and protection. This means we have also aligned them with the five domains of the Care Quality Commission (CQC) inspection standards to ensure we provide the very best care possible to all our residents. Taplow Manor. She would drive two hours to visit her, and when she got there her sister appeared "drugged up to the point at times she could hardly communicate". Report published: Over 1,600 sexual safety incidents in one 59-bed childrens hospital, Save over 10% on everything with the Boots advantage card, 15% off all first time bookings over 45 - Treatwell promo code, 30% off selected brands with this Notino discount code, Extra 20% off selected fashion and sportswear at Very, Over 20% off makeup and skincare in the Charlotte Tilbury sale, Compare broadband packages side by side to find the best deal for you, Compare cheap broadband deals from providers with fastest speed in your area, All you need to know about fibre broadband, Best Apple iPhone Deals in the UK May 2023, Compare iPhone contract deals and get the best offer this May, Compare the best mobile phone deals from the top networks and brands. Your feedback can help improve the quality of service, and can also help other patients. That was certainly the case for Bonnie. This experience made her eagerto give something back, so she trained as a mental health support worker. The hospital was rated inadequate by the CQC following its most recent inspection in December 2020. The Care Quality Commission (CQC) said it was inadequate in February but its operator has changed since then and it is now rated as requiring improvement. See old profile. The support we've had from Active Care Group has been brilliant, I can't believe there is anywhere else that could do such a wonderful job looking after my son Carlo. The Huntercombe Group has been aware of serious criticisms for years. One ex-member of staff told Femail she chose to leave after a patient died in tragic circumstances in February. Please use Chrome browser for a more accessible video player, "When I used to be restrained people would hold me down for hours and hours. Providing our residents are well enough to attend we have an Ofsted registered school on-site allowing for continued learning. The Fullers are among many who think it should be closed down, incredulous that neither the CQC nor NHS England has done more. Start your Independent Premium subscription today. Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in, Exclusive: Taplow Manor, formerly owned by The Huntercombe Group, set to close after series of care concerns raised, Find your bookmarks in your Independent Premium section, under my profile. The patient herself told us she self-harmed in a way that left the wall covered in blood. HUNDREDS of people have demanded a mental health hospital to close down after a patient tragically passed away. It was heartbreaking. Taplow, And then when the restraint got too much they'd come in, pull your trousers down and IM [injection medication] you.". I started struggling more with eating. When Julie Fullers 16- year-old daughter was admitted to hospital with anorexia in 2018, she felt a mixture of emotions. Click here to view our latest report & rating. Start your Independent Premium subscription today. I've got a 1 ot 1 each day, and all the staff are really nice and kind. We are dedicated to providing caring, supportive, recovery-focused treatment and we achieve this by working together with our young people, their families and other professionals. "There'd be two people - two grown adults laying across your leg, one on either arm and someone on your head holding your head in place, and that's five adults to one kid," she says. the service is performing exceptionally well. We expect Active Care Group to work quickly and extremely closely with us on operational planning and this has to be done sensitively, keeping patient safety at the heart of any decisions and actions must be implemented these plans will be communicated to patients and their families as soon as possible.. Huntercombe Hospital in Maidenhead has been placed in special measures by the CQC A mental health hospital where blood stains were found on a wall has been placed in special measures, the. Some of the former patients we've gathered testimonies from were in these units as recently as February and March this year. Five parents said their childs mental health problems had significantly worsened at the hospital. the service is performing exceptionally well. A mental health hospital for teenagers is to close months after Sky News revealed accusations of the overuse of restraint and medication along with inadequate staffing and training. Theyd get it stuck halfway down [my throat] and say: Youre fighting it. Finally, a nurse explained that the injuries had been caused by Bonnie headbanging, leaving Julie really shocked and upset. Following its recent inspection of Taplow Manor, the CQC noted it is the only psychiatric intensive care unit wider geographical area. She said: "When I look at that photo now it makes me really, really angry and just so desperately sad that a child can do that to themselves and that that can be allowed to happen. From the east, Huntercombe Hospital Maidenhead can be accessed via junction 7 of the M4 and Bath Road (A4). 2023 BBC. The regular inspections carried out by the CQC since then have raised serious questions over care. Although this is not uncommon in anorexia treatment, she says the tube was repeatedly and painfully inserted and removed against guidelines published in the British Journal of Psychiatry. Windsor, She was admitted after trying to take her own life, but says "it was awful" and being there made things worse. SL6 0PQ, In In 2020, the Care Quality Commission warned that sexual incidents are commonplace on mental health wards. 'My skin was so bad I stopped going out': Expert reveals his 3 top skincare tips as women tell how an Kate and William's tribute to Aberfan: Solemn royals pay their respects in poignant visit 57 years after the Ballet princess! 0000080763 00000 n Huntercombe Young People Ltd took over the site in March 2021, after the previous provider of the hospital was rated inadequate and was put under special measures. The return of heroin chic is a cynical betrayal of young A problem shared by mother-of-four and GP Clare Bailey: I'm Rest easy! These adverts enable local businesses to get in front of their target audience the local community. 0000003168 00000 n The regime was harsh and far behind best practice for treating eating disorders. Our model of care is clinically led and has been put together by our doctors, nurses, psychologists, therapists, social worker and other experts in this field. READ MORE:Berkshire schools: Parents fined for not taking children to school. Inspectors said though the team had improved morale and the hospital was "cleaner and brighter", staff training was inconsistent and some felt they were not "adequately supported" in their roles. Inspectors found dried bloodstains on a wallin one ward, and were told patients were routinely self-harming by banging their heads against walls. NHS England and the Thames Valley provider collaborative have been approached for comment. 19/11/2020, 03/12/2020 0000010598 00000 n How to look regal by the experts the royals rely on:Tinned mackerel for youthful skin, walking through a Want better sleep? If there was as little as one mouthful left, the girl would have a nasogastric tube fitted (which went up the nasal passage, down the throat, and into the stomach) and would be given the equivalent of that same meal all over again. Those who've agreed for their names and photos to be used form a striking collection of young faces who needed help. The secret mine that hid the Nazis' stolen treasure. Where we find issues we have taken, and continue to take, decisive action. Her skin was grey. I was dragged into the feeding room and then held down. Huntercombe Hospital in Maidenhead was responsible for more than half of the sex-related investigations reported in the 209 childrens mental health units across the country. The patient claimed staff were "uneducated" in treating eating disorders, and would "argue" with her. Nikki challenged the methods used to treat Amber, but says she wasn't listened to. In the CQC's May report, inspectors said young people told them they were treated unprofessionally, and that staff laughed during physical interventions and blamed patients for their health conditions. Over a four-month period 'Sally' - who wants to remain anonymous - was restrained more than 200 times, and again an urgent audit was called for over the use of restraint. Other patients make similarly disturbing claims. Anyone feeling emotionally distressed or suicidal can call Samaritans for help on 116 123 in the UK, or email jo@samaritans.org. "Every single day I was getting bruises all over my body. Ofsted Registered Independent Special School. They held weekly reviews of her case, but she declined to attend the meetings after being ridiculed at one. Bonnies and Julies names have been changed. Maidenhead, 0000015017 00000 n 0000029927 00000 n Join thought-provoking conversations, follow other Independent readers and see their replies. The hospital, based in Huntercombe Lane South, treats children and young people aged 12 to 18 who have been detained under the mental health act, who have eating disorders and who have other mental health conditions. 0000080232 00000 n Is climate change killing Australian wine? So why were vulnerable patients still sent there by the NHS? Inspection report: Huntercombe Hospital School Maidenhead 21-23 January 2020 4 School details Unique reference number 142325 DfE registration number 868/6023 Local authority Windsor and Maidenhead Inspection number 10076618 Type of school Other independent special school School category Independent school Age range of pupils 12 to 18 Gender of pupils Mixed We are in the process of contacting patients relatives directly.. 0000026117 00000 n Inadequate 0000080790 00000 n She recalled one female staff member crying because she didn't know how to help her. Learn More And I don't think I'm the only one. It was deeply painful., Neve Smith (pictured), a 20-year-old biomedical student at Southampton University, was admitted to Kennet ward in August 2015, aged 13. the service is performing badly and we've taken enforcement action against the provider of the service. So, I am not even going to try. So stafffed Bonnie twice daily through a nasogastric tube. I was dragged into the feeding roomand then held down. She falters and cant speak. Inspectors found dried bloodstains on a wall in one ward, and were told patients were routinely self-harming by banging their heads against walls. Were committed to helping every person we support feel safe, happy and empowered, enabling them to live the best life possible. 0000002025 00000 n is run by Comments have been closed on this article. Huntercombe Hospital Maidenhead is located on Huntercombe Lane South to the east of Maidenhead. She said: Up and down the country, our most vulnerable children and young people are being failed by the system. She says it led to her making "an attempt" three or four times a day. She saidthere simply werent enough of them and they werent well trained. Following this inspection, we served the provider with a letter of intent under Section 31 of the Health and Social Care Act 2008, to warn them of possible urgent enforcement . 0000011966 00000 n At Taplow Manor we have aligned and agreed our strategic goals to define what we want our organisation to achieve. CQC have also told the hospital to make urgent improvements to the way staff carry out observations to keep young people safe. Bonnies mum, Julie, was also horrified by what she saw. Huntercombe Hospital Maidenhead was placed in special measures by the CQC in February and is now rated as requiring improvement. This website and associated newspapers adhere to the Independent Press Standards Organisation's Email rebecca.thomas@independent.co.uk. Any other browser may experience partial or no support. They all say they were failed by the care they received from a single provider - The Huntercombe Group, one of a number of independent providers the NHS uses to provide specialist in-patient care for children and young people. 0000011256 00000 n Amber is now supported by her parents and her sister Zahra at the family home. Julie says Bonnie saw the doctors in charge of the ward very seldom. 0000022308 00000 n We have a dedicated team ready to assist you with whatever you need. Updated 25 August 2022 Taplow Manor, previous known as Huntercombe Hospital Maidenhead, is a specialist child and adolescent mental health inpatient service (CAMHS). They asked lots of questions about Bonnie, and it was a huge relief.. Adventure Princess! Alice Sweeting was in the Maidenhead unit between 2020 and 2021. Most populous nation: Should India rejoice or panic? She was discharged in March 2016 without adequate support, she claims. Its Mental Health Awareness week from 915 May(mentalhealth.org.uk/campaigns/mentalhealth-awareness-week)and we talk to Louise Makin, Head of Internal Communications & Engagement to, Undiagnosed Emerging Personality Disorder (UEPD). During Femails investigation, we heard accounts from severalformer Huntercombe patients. The Huntercombe Hospital Maidenhead The Huntercombe Hospital Maidenhead -Ratings and reviews Contents Contents. Bonnie stopped communicating and would often walk out during their visits. It said Amber's care had involved an "over-reliance on physical intervention and medication". It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. Data returned from the Piano 'meterActive/meterExpired' callback event. Mental health hospital facing teen mistreatment claims to shut after Sky News investigation, Taplow Manor is set to close by the end of May, Amber Rehman blames the care she received for the deterioration in her mental health condition, Amber has detailed a catalogue of failings in her care, Patients of mental health units tell their story. Huntercombe Hospital Maidenhead, in Berkshire, cares for children between the ages of 12 and 18. The Huntercombe Group said it had "learned lessons". The data lays bare for the first time the horrific scale of sexual incidents reported at Taplow Manor, though concerns have previously been raised in relation to Huntercombe hospitals, which are now run by Active Care Group and were formerly managed by the Huntercombe Group. Huntercombe Hospital - Maidenhead provides specialist child and adolescent mental health inpatient service (CAMHS), including psychiatric intensive care for young people. It has been rated "good" by Ofsted and is a registered exam centre. The CQC has been notified about more than 700 incidents - which included serious injuries, whistleblowing or sexual safety concerns - since 2015. Huntercombe Lane South, Taplow, Maidenhead, Berkshire, SL6 0PQ Any other browser may experience partial or no support. "It's like whatyou read about asylums and workhouses, and it was horrendous. And it's care which the NHS is paying millions for every year. She said: "Sometimes when they were trying to get me in holds, they would swing me round really hard and I would fall into the wall so I would get bruised knuckles. It shouldn't be open. The Huntercombe Group closed down three of its children's mental health units, but two remain open - the Maidenhead unit in Berkshire where Amber and 'Sally' went, and another in Stafford. 0000069040 00000 n It has 59 beds in total, providing eating disorder services, general CAMHS inpatient services, and psychiatric intensive care services. This is about childrens human right to be kept safe. I am appalled to hear that there are ongoing police investigations against Active Care Group staff regarding the sexual assault of children in their care. Yet she quickly became alarmed by what she describes as a profound lack of care, resulting in the death of a patient earlier this year, the full details of which cannot yet be disclosed. 0000001690 00000 n Yet three years later in 2017 a CQC inspection into all of Huntercombe's children's mental health units highlighted concerns about staffing and observations, and raised questions over the systems to put lessons learned into practice. Download our brochure to learn more about the services we provide at Active Care Group. 0000001376 00000 n The Huntercombe Group was taken over by Active Care Group (ACG) in December 2021. More than 50 former Huntercombe patients have spoken to Sky News as part of a joint investigation with The Independent. The Maidenhead unit is currently rated by inspectors from regulator the Care Quality Commission (CQC) as "requiring improvement", and the Stafford unit as "inadequate". Latest inspection: She claims staff regularly restrained patients, ignored cries for help and were abusive. 0000068264 00000 n Huntercombe Hospital, Huntercombe Lane South,Maidenhead, is a specialist child and adolescentmental healthinpatient service, including psychiatric intensive care units for young people. Active Care Group took over the Huntercombe Group Hospitals in 2021. Pioneering Care 24/7 Support Award-Winning Service Child and adolescent mental health care services. 0000003319 00000 n The incident led to an outcry from former patients who started a petition to seek the hospitals closure. Staffing across the wards was inconsistent, with the same number of staff allocated to a 20-bed ward as a 10-bed ward. The CQC found the hospital had a vacancy rate of 40% for registered nursing staff and that 53% of nursing shifts, between 31 May and 27 June, were covered by agency staff. . In 2018, the CQC removed registration for The Huntercombe Norwich hospital following fears over patient safety. For some of 2021 the CQC was so concerned about the Maidenhead unit it told the hospital it could only admit patients with written permission from the regulator. Please fill out the form below and our services team will respond quickly and efficiently to your enquiry. If you are in the US, you can call Rainn on 800-656-HOPE (4673), Join thought-provoking conversations, follow other Independent readers and see their replies. Sky News can reveal NHS England has paid The Huntercombe Group now Active Care Group - almost 190m since 2015. We are committed to providing caring, supportive, recovery-focused treatment and we achieve this by working together with our young people, their families, and other professionals. 0000108229 00000 n The whole thing.". (01628) 667881, Provided and run by: 0000096844 00000 n Active Care Group claimed that the high number of reports was a sign of best practice, indicating a safer culture. She explains how she was let down by Huntercombe Hospital in Maidenhead, Berkshire. Sorry we are not currently accepting comments on this article. Want to bookmark your favourite articles and stories to read or reference later? Farewell NHS Covid app but is the pandemic actually over? Bonnie describes how she and other girls were repeatedly force-fed with a nasogastric tube. A spokesperson for Active Care Group, which merged with the Huntercombe Group last Christmas Eve, confirmed a young patient tragically passed away at the John Radcliffe hospital on Monday, February 14 but did not provide further details. For advice on eating disorders, go to beateatingdisorders.org.uk; or for help in a crisis, call The Samaritans free. Amber was 15 when she went into the Maidenhead unit with serious mental health problems. I was screaming and pressing the alarm but it took for ever for help to arrive. But 2,382 people have backed a petition on Change.org demanding for the Maidenhead hospital to close down. Maidenhead, 0000825441 00000 n Bonnie Fuller, 16, explains how she was left with PTSD after a stay in the hospital. She is one of a large group of teenagers, most of who don't know each other, Sky News has spoken to as part of an investigation with The Independent. The report concludes the use of restraint was coercive in its frequency of use and lack of consideration of ways to reduce its use.. contact the editor here. The Huntercombe Group closed down three of its children's mental health units, but two remain open - the Maidenhead unit in Berkshire where Amber and 'Sally' went, and another in Stafford. After I suffered a brain injury I was unable to speak, I didn't know what a window or a door was. The waiting time for psychology and family therapy was six weeks and there were "too few" specialists employed at the hospital. 0000107855 00000 n The Fullers are far from alone in making these shocking assertions.

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