Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Privacy Policy. Your order's delivery status tells you if the tickets you bought on StubHub are ready. StubHub is an eBay company that began selling and reselling event tickets in 2000. Waiting till the day of is bull****. I went on to lose both my original ticket value AND the charge to my account. Stubhub is a marketplace. Waiting till the day of is bull****. 5 days later, on GAME DAY, I received an email from Stubhub notifying me that my transaction had been cancelled because I did not fulfill my seller's obligation to upload the barcodes - but I did! We are changing the way you register and sign-in to the StubHub Community. Hey jbsmith! In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Not getting your tickets until the day of the event has become more common with venues. Scan this QR code to download the app now. Re: Tickets wont arrive until concert date. Purchased 2 vip balcony tickets online for $370 for a March 30th concert. Why does Stubhub wait until the day before the concert to send the tickets? A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Wait for a StubHub representative to reach you. Click here to read our full review for free and apply in just 2 minutes. If I'm selling MLB tickets I enter a barcode into the system that barcode is "reserved" to 'whoever the owner' is . Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. My tickets for sale have other benefits that I can't put in listing. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. The event is today and I still don't have my tickets Print. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. They (mlb) use this barcode system . "Stubhub is saying they cannot refund buyers because sellers . 24/7 customer support: I'm with this person. We can't ask them to send tickets earlier than the date in your order details. Unsubscribe easily. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Bought the tickets months in advance and the day of the concert I still hadn't received the tickets. Bought my tickets 4/6, said they would be ready 4/22. More than double the face value. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. We are changing the way you register and sign-in to the StubHub Community. Price wasn't my concern as long as I got them for her. I proceeded to delist the rest of the season off of the Stubhub platform and I now feel liberated but remain very angry about the last 9 months that I suffered with this horrible platform. Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. And if so, you may be curious about StubHub if you've never used it before. Stubhub purchase stressing me out. Not ready? : r/stubhub - Reddit But ,I have season tix to an extremely popular college basketball program. For more information, please see our Sure you have guarantee against fraud, but that's not the point. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I called an hour before the concert to learn that my tickets were unavailable. Copyright, Trademark and Patent Information. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Customer service all the way to your seat, 2000-2022 StubHub. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. But in either scenario, it pays to explore other options, too. and our I got an email from StubHub two days before XMAS (ho ho ho ho indeed) telling me they didn't have the tickets. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. You may not get them until just before that date. Third-party sellers and ticket-buying bots enrage Colorado music fans This info is used to verify your account. It would have cost me 1300 for the same ones had I waited any longer. When I called and spoke with Ruben, he said that they sent me an email and since I didn't confirm the sale, their terms are that they get to charge me for the tickets?? Help us improve this article with your feedback. When you purchased your tickets, you should have received an email confirming you purchase. Leonard of Los Angeles, CA Verified Reviewer. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. The only way to complete mlb sales on Stubhub is by entering the barcodes. Easy sales process: When that happens, you're guaranteed a full refund on your purchase, and that includes any fees you paid. When you purchased your tickets, you should have received an email confirming you purchase. Spanish Nights Tickets - StubHub This happens when the primary ticket company doesnt release the tickets to the original buyer for a while. Not the greatest arrangement, but I have had tickets delivered fairly close to game days before, so I trusted them. If you fall into that camp, then you may be the type who budgets for concerts and sporting events. Unsubscribe at any time. Sorry we couldn't be helpful. All Rights Reserved. Danielle is the author of this solution article. MLB is partnered up with Stubhub's and is fully integrated with them. Guess what happened next concert started and seller finally emails the tickets. When will I get my tickets from StubHub? : StubHub Randy Miller | NJ Advance Media for NJ.com. Make sure to check back with StubHub often, as you'll be able to find any and all of the events that you're looking for! Top 868 StubHub Reviews - ConsumerAffairs All Rights Reserved. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Check out our pick for Best No Annual Fee Credit Card of 2023. I would like to draw public attention to this incident, I think this is not the first case of cheating this site. I purchased 3 pit tickets totaling 530 dollars. If I would have shut my account down the first day I called none of the others would have made it through.". on tickets issued to original buyers. Why would seller unnecessarily delay ticket delivery? Let us know if you have any other questions or concerns. I felt the need to say this because I almost spent needless amounts of heavy money because of the anxiety these reviews provided. Musicians can get sick and sporting events can get canceled. In fact, this card is so good that our experts even use it personally. In this transaction StubHub made 15% off my ticket, then 15% off the other seller for replacement, then 100% off my for seller penalty, resulting in stubhub making 130% markup on a ticket, literally insane. If there were, we would look for replacements first and foremost as we want you at your event. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. So take your time and look around until you find the musical with the date and time that works perfectly for you and your schedule! Not sure how this malicious tactic is seen as legal. Has anyone experienced this? Explain your case the best you can. Always remember that StubHub is your one stop shop for any and all of your ticket related needs! Fan rewards: I am in the same boat here what ended up happeneing to you? The event is today and I still don't have my tickets : StubHub Then, once they sell, you'll log into your Ticketmaster account and transfer them to your buyer and confirm the transfer on the StubHub website. The Ascent's Definitive Credit Score Guide. Did you find it helpful? Sorry we couldn't be helpful. Danielle is the author of this solution article. @captain-janeway - There could be several reasons as to why; some already being mentioned. Call toll-free from the U.S. or Canada, or chat online with support. No. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you don't have the tickets first thing the morning of the show (we have to give the seller until the end of the day that shows for your estimated delivery date), absolutely let me or any of our moderators know in a private messageso we can get right on to our options to help. There is no need to worry though, you are always covered under our FanProtect Guarantee and if there is an issue with the delivery of your tickets, we will find you comparable replacements or your money back. You can always deliver before this date. Unfortunately if they miss this date, you will need to contact customer support. i know there is still time but after looking at this sub my confidence is low. Nonetheless, Stubhub refused to honor the sale and I was forced to delist them on Seatgeek where they were distressed sold at approximately 1,000 less than the Stubhub transaction. Do I need to worry that theyre trying to see if they can get more for them elsewhere and that they might back out of the transaction, or is there a valid reason they might be doing this that Im missing? All both of them could keep saying is "we sent you an email." being locked in and not knowing if youre going to ever receive your ticket until its too late is a pretty fucked system. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. should i just buy elsewhere while i still can? Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. Great question. Listings are removed without . Tickets rehit the Ticketmaster resale market and it made me more uncomfortable. Ticket not available until day before the show? : r/stubhub - Reddit "We've been listening to Taylor Swift every time we're in the car," Christy Carter said. Solved: Selling tickets with delivery delay - StubHub Community Yes You will enter your community username and new password and done! We aim to provide readers with the most up-to-date information available about today's consumer products and services. I still show an option to transfer tickets in Ticketmaster but not to sell. . We are changing the way you register and sign-in to the StubHub Community. I was on hold with customer service for two and a half hours . I know to check venue ticketing at first and if it's sold out I'll go resale market. Hi all! StubHub obviously does not care about its customers and will find any way to take money from you. There are still tickets available it is just a very slow process," Smith Tweeted in March. Seems like nothing but questions on this site with no answers. All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. 3. But when arrived no seats, they said I had general admission standing room only. That also means if you are a buyer and the seller never forwards their tickets, you are out of luck. Cookie Notice So buyer beware. Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. StubHub Returns and Refund Policies The event is tonight. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. If I'm scheduling a flight cross country and paying for a room, etc and all I get is a refund, that sucks! The morning of the concert, there were 179 tickets on StubHub with the cheapest being $140 (cheapest face value ticket through Ticketmaster was $47.25). I went through this exact issue a few weeks back. But as those events near, they may come down in price in the absence of having a buyer. 08-05-2022 07:20 PM. Stubhub does not allow the upload of barcodes upon listing so when they sell, you are required to upload the barcodes - which I did within a couple of hours. Best Mortgage Lenders for First-Time Homebuyers. How do I know I can trust these reviews about StubHub? Thanks! StubHub only had an option to sell "barcode" tickets for this event--not "mobile" tickets. But, issues really are rare to happen in getting your tickets. A link has directed you to this review. In most cases, tickets arent issued until 24 hours before the event. Andy and Christy Carter paid $500 a ticket back in November on StubHub for tickets to Taylor Swift's Friday night show at Mercedes Benz Stadium. They will take your money then make you jump through hoops to get it back. After the switch, you will enter the email address you use to access the community in order to reset your password. same here, what I have learned is that someone can advertise tickets to sell, without having them. so i bought a ticket over 3 weeks ago to see metallica in november and i still havent received my ticket. Adventures in Reselling: Tickets on Ticketmaster - Cardpe Diem They are not a reputable company and will not help or rectify their mistakes. Understanding your StubHub order delivery status : StubHub Did you get the refund? Scan this QR code to download the app now. Why would I not only forfeit $500 compensation for those tickets I wasn't going to be able to use, but further not "finalize the sell" authorizing them to charge me $495?? If StubHub asks you to return the tickets you .

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