If we cancel your Ticket, and/or refuse to carry you on any of our Services, due to your breach of any of these Conditions and/or any Special Conditions that apply to your Ticket, we will have no obligation to refund the fare nor any other liability to you. (c) Other border checks: Where we or you are required under any applicable law to provide details of your full name, address and other information concerning your identity and your journey and its purposes you shall, as a condition of your travel with us, promptly comply with all such law and cooperate with us in complying with such law. Mayor's urgent bus strikes plea to bus drivers & National Express West Conditions of carriage | NX Bus West Midlands We will not be obliged to give you a refund until we have received your unused Ticket. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends festivals which are offered from time to time in addition to our scheduled network; be the versions that form your contract with us. You must take care of your Ticket, including by not losing, tampering with or spoiling your Ticket and by ensuring that your mobile phone or other electronic device is sufficiently charged so that a Ticket texted to your phone (an M-Ticket) or accessed via your email (an E-Ticket) can be displayed when boarding your Service and at all times during your Journey. (a) Changes to and/or Cancellations of Services: We will run our Services using reasonable care and skill. Community outraged after Wolverhampton pub car park operator fines Have you received the letter they send you? Local Bus Services | NX Bus West Midlands See why over 1.5 million users trust Moovit as the best public transport app. (d) If you believe that the Ticket we have sent or issued does not meet the information you provided at the time of booking, please contact us immediately and, at least, within the timeframes set out in paragraph (e) below. 1-50. Passengers who use the 77 bus service between Walsall and Sutton Coldfield will see a change in the bus route from Sunday, December 5. (f) Getting the Luggage onto and off of a Service: On Services (excluding European Services) Drivers will load and unload your Luggage which is placed in the hold on to and off of Coaches but may request your assistance in loading any oversized or heavy or fragile items of Luggage. Notwithstanding the drivers assistance, it is your responsibility to see your Luggage put on and taken off a Coach, or checked-in atany Station where check-in arrangements apply. The goalkeeper could only push away the forward's low strike and Fernandes beat Moreno to turn home the loose ball. Call or get in touch online (c) Inspection of Luggage: We shall be entitled to inspect all of your Luggage for the purpose of ensuring compliance with Condition 11. For service updates and diversions follow us on twitter. (a) Immigration checks: Where a Coach is required to stop at any immigration, passport or customs check-point, the Coach will wait for a reasonable period to enable all normal checks to be carried out, However, the Coach will not be obliged to wait for any passengers who are detained or delayed for any reason and will be entitled to depart after that reasonable period leaving any detained or delayed passengers behind. West Midlands National Express bus drivers vote to accept 16.2% pay (c) a service that is subject to its own, separate, terms and conditions of carriage (other than Special Conditions) which shall be made available to you on the website or at the place that you, or another person on your behalf, purchases a ticket for travel on such service. (c) Effect of late arrival: We may give your place (including any reserved seat) to another passenger if you arrive later than stated in Condition 6.6 (a) or (b) (as applicable) or you attempt to board your Service at a different location to that booked as your departure point, in which case you will be considered to have missed the Service. (b) If you purchase an E-Ticket online or from one our Ticket Machines, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and on your booking confirmation once received. Labour left abandons Diane Abbott in antisemitism row, Keele University A104 2023 Entry (Health Foundation Yr) Applicants and Offer Holders. However, if you are a passenger wishing to travel in your wheelchair and you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. Your refund will be calculated from whichever is the later of: the day you ask for a refund Different operators have different rules for refunds. HOW TO MAKE A PAYMENT. (b) Luggage checks: where your Luggage is removed from a Coach for customs checks, you will be responsible for getting your Luggage back from those checks or any carousel to the Luggage compartment of the Coach. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. Please note, you may be required to show proof of age at any point during your journey. Unaccompanied children under the age of 14 will be refused travel. The number 77 bus between Walsall and Sutton Coldfield: Most journeys will run between Sutton Coldfield and Streetly (Hardwick Arms) only and will no longer serve Walsall. If you wish to appeal against the Penalty Fare you must do so within 21 days from the day following the date of issue, you must forward your appeal online or by post using the relevant option shown below: Appeal online at www.appealservice.co.uk Appeal by post to Appeals Service, Regus Building 1000, Lakeside North Harbour, Portsmouth, PO6 3EZ. (b) If you wish to join your Service at a different location than your start point and you have not amended your Ticket in accordance with these Conditions you will be required to purchase a new Ticket for the Service, subject to space being available on the Service from the different start point to the finish point. Youll need to get a new card if you want to use Swift again. For safety reasons, children under 14 are not permitted to sit in the seat located directly in front of the Emergency Exit door. (b) If you are travelling with a valid seat belt exemption certificate, you do not have to wear a seatbelt but you will not be permitted to be seated in any of the front seats of the Coach for your own, our employees and other passengers safety. We welcome highly trained assistance dogs and assistance animals on our coaches. (e) Our liability for left or lost Luggage or other items of property: We will not be liable to you, or any third party, for any loss of or damage to left or lost Luggage or other items of property as a result of any action taken by us in accordance with this Condition 11.4, unless we fail to use reasonable care in respect of left Luggage or other items of property that you notify us about accordance with Condition 11.4(a), in which case Condition 11.6 applies. Refunds can only be provided on refundable tickets or products. Or did you send off for it after the inspectors saw you? Local Bus Services | NX Bus West Midlands Single ticket offer extended! 87 Route: Schedules, Stops & Maps - Birmingham (Updated) Contact our customer services below. 4,164 Following. Or click 'Manage cookies' to learn more. where a certain proportion of the seats on a service are allocated to the third partys customers)); Ticket means any ticket, including E-Tickets and M-Tickets, issued by us, or on our behalf, which evidences our agreement to carry or arrange for the carriage of any person on a Service; Ticket Machine means a ticket machine which is located at one of our National Express Stations or outlets which can be used to purchase a Ticket or print off a Ticket that has already been purchased; we, us and our refers to National Express Limited, a company registered in England and Wales, with registered number 00232767, and whose registered office is at National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham B5 6DD, trading under the following trade name: National Express; Working Day means a day, other than a Saturday, Sunday or bank holiday, on which the clearing banks in England and Wales are open to the public for the transaction of ordinary business; you means the person purchasing a Ticket or for whom a Ticket was purchased, or any person who travels on a Service with or without a Ticket. If travelling unaccompanied using a Child Ticket, you may be asked to present valid proof of age at the point of boarding or at any point during your Journey(s). Please note that we reserve the right to amend this condition 15 at any time up until the day of travel in order to reflect the current laws, government guidance and industry practice relating to Coronavirus (COVID-19) and safer travel on public transport. Policies & statements. Do guest groups on tour make the same as the main group? If a Ticket is defaced, damaged or tampered with, or lost, it may not be valid for travel. You must also make sure you do not leave any of your Luggage or other items of property unattended at any time, including at any Station and including your hand Luggage whilst on a Coach. Bus. BUS USERS across Coventry will be among those affected as National Express West Midlands bus drivers start an indefinite strike from today (Monday, March 20). If you choose to carry any large valuable items onto the Coach, provided that they otherwise comply with this Condition 11 they will be stored in the hold of the Coach at your own risk. Find Timetables. National Express West Midlands Ms Kirwan said she "loved" the book, which is aimed at three to seven-year-olds and follows the journey of six women drivers to a family fun day Since. Travel shops based at bus stations across the Black Country and used by . Registered No: 2590560. This fee shall vary depending on the seat selected and the applicable Service, but you will be told what the fee is for your pre-selected seat prior to completing your purchase and therefore you can change your mind at any time prior to completing your purchase. (a) You must wear the seatbelt provided at all times whilst seated on the Coach during a Journey (as this is required by law and for your own and others safety). You can print off a copy of the E-Ticket to show to our driver or you can show the driver the E-Ticket from a smart device; EU Passenger Rights Regulations means Regulation (EU) No 1818/2011 concerning the rights of passengers in bus and coach transport; European Service means any network service provided or arranged by us, or on our behalf, for the purpose of carrying persons and their Luggage by Coach where the network service travels outside of the UK and is set out in a timetable published by us; Event Services means any services provided or arranged by us, or on our behalf, for the purpose of providing travel by Coach direct to and/or from various UK concerts, sporting events and musicfestivals which are offered from time to time in addition to our scheduled network; Journey means each journey you are entitled to make on a Service as set out in your Ticket; Luggage means any suitcase or other bag which you leave in the luggage hold of the Coach, bring onto a Coach, or bring into a Station; M-Ticket means a Ticket which can be purchased online or over the telephone from our contact centre and which will be sent to you by SMS, an M-Ticket may also be referred to as an SMS Ticket. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. If you bought from tfwm.org.uk, you need to send us: You can get a refund if you forget your season ticket and need to buy a daily ticket for a train journey. Revision Struggles?! 35.1K Followers. (e) Cancelling or changing your pre-selected seat: (f) Our right to change your pre-selected seat: (g) Special assistance passengers: We will endeavour to provide a seat that is appropriate to the needs of any passengers requiring special assistance at no additional charge to the Ticket fare. Condition 11 will apply to any Luggage or other property left by the detained or delayed passengers. The amount youll get depends on: It does not matter what type of ticket you bought. In such circumstances, the contract will be between you and the relevant Third Party Provider, and will be subject to the Third Party Providers terms and conditions of carriage. Greig Mackay, a director at the Bus Users campaign group, said the issues in the West Midlands were happening all over the UK. Certain types of Ticket have Special Conditions attached to them which do not permit changes to or cancellation of Service reservations after the time of the original Ticket booking. By purchasing a ticket, and/or by travelling on our Services, you accept these Conditions and any Special Conditions applicable to your Ticket and agree to comply with them. England, Wales and Northern Ireland celebrated the hottest day of the year so far on Saturday, with temperatures expected to rise further over the bank holiday weekend. Where such transport involves air travel we recommend you allow at least 180 minutes between the Service scheduled arrival time and your flight departure time or such longer period as may be recommended by your airline or the airport from which you are travelling and you should contact the airline you are flying with and the airport you are flying from to confirm if a longer period is recommended. Wanted Appeals; West Midlands Police Museum; Local policing Local policing. Failure to do so may result in the child being required to pay the full fare for the journey on that day. Free travel pass help & FAQs | NX Bus West Midlands You must check the departure location and times shown on the Ticket as it is your responsibility to arrive at the correct departure point by no later than required under Condition 6.6. (c) Young persons over the age of two: Young persons over the age of two do not qualify for a Child Ticket and will be required to purchase an adult Ticket. Call Swift Support on 0345 075 6006 to apply for a refund. The seat selection fee (if applicable) is not refundable, unless you are legally entitled to a refund. KPMG handed 1.75m fine over 'flawed' audit of TheWorks 76 Route: Schedules, Stops & Maps - Kings Heath (Updated) (h) Partial refunds: Unless stated otherwise in the Special Conditions applicable to your Ticket, if you have used the outward part of a return Ticket but not the return part, we will only refund the price paid for the return part of the Ticket. Make an Appeal - Penalty Services

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