South London councils set to scrap rubbish collection contract "This includes fast food packaging, beers, cans etc but also much larger fly tipping items - furniture, tyres, bedding etc. Some complaints may fall under an alternative statutory appeal or tribunal process. Ms J complains the Council failed to meet her adult son's education and care needs. Visiting Merton Civic Centre Overview Telephone Monday to Friday, 9am to 5pm: 020 8274 4901 Emergency out-of-hours line: 020 8543 9750 An out-of-hours social services standby service is available. inaccuracy or intrusion, then please "We continue to act against those who don't respect our streets, taking in 521,290 in fines for litter and fly-tipping offences over the last year. It's disgusting. You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to you. Merton Council, Civic Centre, Morden, SM4 5DX. Understanding private Garden Clearance in Merton and council refuse Rubbish and recycling Report a missed rubbish or recycling collection If your rubbish or recycling was not collected, we will return to collect it if you: presented it correctly and at. Mr C complains about the way the Council responded to his reports of planning breaches at a neighbouring property. Printed from https://www.whatdotheyknow.com/request/merton_nuisance_complaints on May 02, 2023 10:11. But the hole street has a local WhatsApp group and not one person has received any letter to this effect.I acknowledge receipt of your email. Published by at 14 Marta, 2021. a copy and close the entry in the FOI log. | Copyright 2013 Merton Council and its licensors. The Ombudsman does not uphold the other parts of the complaint because there is no fault in the Council's actions. A Merton Council spokesperson said: Our community and council share the same goal in making Merton a cleaner, greener place. 2 0 obj It is a London borough council, one of 32 in the United Kingdom capital of London. - Noise complaints (if possible to be further broken down by totals each reason, such as dogs barking, loud music, or equivalent). Social Services (out-of-hours): An out-of-hours social services standby service is available through Sutton Council on 020 8770 5000. 287K Visit our elections pages to find out more or register to vote. Smelly nappies anyone? previous complaints or when multiple councillors from the same ward Data returned from the Piano 'meterActive/meterExpired' callback event. Ms M has complained about the way the Council has handled the child protection case relating to her son. I am currently considering my option in regards to taking this matter further after a number of emails why they have completely ignored this matter is in concern to dogs foul which they are happy to allow even tho it sis against the law. We recommend it decides how it will remove the bamboo plant from the park and provides Ms B with a timetable of any action it plans to undertake. Contact us : Overview | Merton Council WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. Merton Council said they are launchinga"Keep it Clean" campaign to help tackle the issue. Just to add insult to injury was told he is being very understanding and helpful.. to the changes within the Waste Collection Service and the (and abatement notices issued, if applicable) by the council within these That is why, in order to maintain high satisfaction levels, the council has put robust procedures in place since this data was produced to ensure the Ombudsmans timescales are met and complaints are dealt with.. "Today, the thoughts of everyone at the council are with the residents of Galpin's Road in Pollards Hill, exactly one month after the gas explosion early on the morning of 8 August. contact IPSO here, 2001-2023. number of complaints regarding large amounts of waste on private land, as It was currently being assessed whether If you have copied us in on your response to an FOI request, we will store levels. 5AF. Mr B's son missed out on speech and language provision and Mr B had to go to time and trouble to pursue his complaint. The user-friendly interface will make it easier for . Nor does the Council have consider the weight limit on the access road because it is a private matter between the land owners and the developer. Once we have received your complaint, a departmental complaints officer will acknowledge your complaint within five working days of receiving it. and commented on the report. People working there are so lazy, laid back and slow. Replacement wheelie bins, boxes, bags and caddies - Sutton Council The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. The petition is asking for more CCTV cameras, more enforcement officers and more regular emptying of rubbish bins to be introduced. We have now considered your information request as set out below. Complaints, comments and compliments | Merton Council contact the editor here. It has sought to blame Miss T rather than accept responsibility for its own failings. Head of Information Governance advised that there was not currently Residents across the London Borough of Merton have signed a petition to waste company Veolia and Merton Council to combat the volume of rubbish and increase of flytipping in the area. Leave feedback or a compliment. A minimum fee of 10 This is not in accordance with the requirements of the law and guidance. If you live in a larger household, or you have a medical condition that means you generate additional non-recyclable waste, you can request one additional recycling container or a larger brown wheelie bin for your non-recyclable waste. To submit information for inclusion on the website, please click onMy account. 1st April 2018 to 31st March 2019, for the following three points: Mr X complains on behalf of Mr Y about incorrect invoices for Mr Y's care, other aspects of Mr Y's care, and failure to complete a carer's assessment for Mr X. Mr X says the alleged failings have gone on "for years" and have caused pain and misery. the Freedom of Information Act 2000 and Environmental Information | ", Continuing Council failure to enforce correct collection day on Haydons Road. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. W-r4 7z6_-w&{WY{r-h{4X/xo=&bi . Actions Follow 1 follower Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. Information Governance Team It failed to consider her objections on one application then reissued the decision notice without keeping the original. "Merton Council is charging for the items to be picked up so now people come to our road and dumb their rubbish and flytip," she said. Waste and Recycling - Melton Borough Council. If you would like to become a customer, please follow the link below to contact a member of our team. Due to the national HGV driver shortage caused by Brexit & Covid-19, we have taken the decision with Veolia to temporarily merge recycling and rubbish collections at some blocks of flats across Merton. x[raf7xJ}HHM 2004 Information request. Report a problem with this page. This site is part of Newsquest's audited local newspaper network. Verified account Protected Tweets @; Suggested users SocietyWorks Ltd If you are trying to contact a Merton Council service and need their contact details, you must call the switchboard on 020 8274 4901 For any other service profiled on this website, you will. Verification can help ensure real people write reviews about real companies. Collection days for rubbish, recycling and garden waste | Merton Council Home Rubbish and recycling Collection days for rubbish, recycling and garden waste Check your. Here are 22 ways Merton Council failed its residents this past year Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 Support, services, advice and things to do, For any other service profiled on this website, you will find the providers contact details under the heading 'Who to contact'. The Council will remedy the injustice this caused with the actions listed at the end of this statement. provided, please forward this message to [email address] | Merton Council has announced it is to offer its residents free bulky waste collections.The new environmental initiative will mean that from 1 November the borough's residents will be able to book a free collection of up to five items once every three months. Waste and recycling - Sutton Council On top of that, for unknown reasons the recycling centre is not accessible during weekends except for two hrs on Sat morning if you're driving a hired mini van instead of a car (as if the point is the vehicle, not the waste). Update on recycling and rubbish collections. You can find contact details for Merton Council above. 1. file:///tmp/www.merton.gov.uk/foi. More information about the way we deal with information requests is on our Please put out your rubbish and recycling correctly or we may not collect it. localoffer@merton.gov.ukFSD@merton.gov.uk By: Post, Local directories administrationc/o Early Years, Childcare and Children's Centres ServiceMerton Civic CentreLondon RoadMordenSM4 5DX. All product and company names are trademarks or registered trademarks of their respective holders. The Council has agreed to send a revised invoice. Enquires had doubled during this period. following the councils internal review process, the ICO will refer you is a registered charity in England and Wales (1076346) Haydons Road parade looks revolting, worse than ever.". These adverts enable local businesses to get in front of their target audience the local community. Please report any comments that break our rules. If you have any queries or concerns about this please contact us. 0. Ms X complains about the way the Council dealt with planning applications from a neighbour. Your donations keep this site and others like it running. Problems with this page? Do you recognise these fly-tippers? S. outh Londoners have been assured their streets will remain clear of rubbish as Merton Council confirms it has scrapped its street cleaning and waste collection contract with Veolia UK. Website: [1]www.ico.org.uk. The complaint is about how long the Council took to find the complainant suitable supported housing, which met his needs for autism specific supported housing. opposed to fly tipping) Information not held. I urge people to always appeal even though they wont win; wasting their time will make their racket just a bit less profitable. Help us improve our site by giving feedback. They have read it as a request for the number We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. "I would ask you to take the necessary steps to address my concerns and review your councils complaint handling.". Please try and keep your message as brief as possible. If you fly-tip you could be sent to prison and receive a large fine. Thank you for your Freedom of Information request detailed below. is looking to increase the amount of information that it publishes endobj Staff are so unhelpful , my daughter went to nursery in Merton and it was poorly run , failed to tell me my daughter had an accident and then had the cheek to tell me she took the incident formHome which is a complete breach ofData protection, staff in parking services very unhelpful and one particularly very sarcastic they literally do not have any customer service skills in the slightest. Please note a further warning letter will be posted around the surrounding area of the incident. If your rubbish or recycling was not collected, we will return to collect it if you: If you did not present your rubbish and recycling correctly, or your collection day was more than two days ago, please don't report this to us, as we will not be able to return to collect it before your next scheduled collection day. merton council refuse collection complaints. I would choose 0 stars if its possible, but it is not then I had to tick one WELL this council is the worst I ever seen. endobj I found the Council at fault for referring the debts on two separate occasions to the enforcement agents rather than all at the same time. WHEN ASIAN FEED INNOCENT PIEGONS AND DUCK ITS DIFFERENT LAW CLASS AS LITTERING. A new way to report Fly-tipping in Merton - Merton Council Newsroom It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. If you think it would help to publish regularly the information you have Ms C complained that her personal budget is not enough to pay for the home care she needs. I was sat outside Waitrose in Raynes Park this afternoon on the phone to my sister and mindlessly dropped my cigarette butt on the floor. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. A Gannett Company. Litter breeds litter. This website and associated newspapers adhere to the Independent Press Standards Organisation's An apology, financial payment and a reminder to officers is satisfactory remedy for the injustice caused. As a subscriber, you are shown 80% less display advertising when reading our articles. late waste collections since the contract with Veolia came into force in October 2018. . Bins should be seen easily from the road. London Borough of Merton. the Council has agreed a suitable remedy. We continue to make proactive and preventative steps to tackle litter and fly-tipping on our streets. All rights reserved. <> "The streets are not cleaned regularly and properly and residents as well as businesses along Haydons Rd have to keep their rubbish inside their flats for up to two weeks, as the council doesn't provide them with a reasonable solution to their waste problem. - Accumulation of rubbish/waste. issues. It has agreed to pay Ms M 350 for the avoidable distress caused. I can confirm that the The findings don't paint a pretty picture for Merton. | Unless it is policing its parking territory to collect its extortionate fees, and then chasing up fines, in which case it is efficient and highly organised. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; If you are dissatisfied with the response provided you can Mr X complains about the way the Council handled his homelessness application. We have also found it was at fault for the way it handled her complaint. Mr X complains the Council missed waste collections between May and July 2018 and collected a bulky item collection two days later than agreed. endobj I've lived in 4 councils in London and Merton is by far the worst (and certainly not the cheapest). Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. Veolia operates the street cleansing service covering over 10,000km of roads across the four boroughs of the South London Waste Partnership in Croydon, Kingston, Sutton and Merton," said a spokesperson. If you escalate to the Information Commissioners Office (ICO) without Donate and support our work. View as HTML, Freedom of Information Act 2000 / Environmental Information Regulations Council Tax is too high just compared to Wandsworth council which is just neighbouring. i|Yux/Vp2a,ST[L"De/xKQoC4Jpa*8KgdWs|{KB`Rhp)VFyV#T5X ^L{r\_k9z-kZ1t.8 +-,B N\Lv8aE&W\7tR'r9.pUj,bC2P> -IZ^"UQl]FySaI%3cuBKVn$89O#:}xmVHBu9X`qRo/8yRt&7TuoF:Ml^pX +Z" gA7^n\@'%"hMQYSe ck0qfv;6}{4lUx]E8#F!,hae:[",AfnnF0Roc{8!UQ>O+>y(ZD|fdJ4mHLyYH7&[|YbV";iBLx:B-j3 Fm2 Understanding private Garden Clearance in Merton and council refuse collections Written by Rubbish and Garden Clearance Less than 0 min read Saving Bookmark this article Bookmarked. The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. We provide commercial Please see and a limited company (03277032). The Ombudsman's view is the delay was due to the lack of the lack of availability of the type of housing needed. "Our Neighbourhood Officers have increased the number of street inspections they make to hold our contractor to account and in the last 6 months, we deducted 26,825 from our service provider for under performance. The Council took far too long to complete adaptations to Miss T's home. Put your bins, boxes and caddies out before 6:00 am on the morning of your collection. Veolia went onto say that if alitter bin is overflowing, residents should report the bin and it will be cleared within two hours. Wide Way Medical Centre Tuesdays from 10am Providing advice support including debt, budgeting, welfare benefits, information on Merton and Government cost of living support Come and talk to us! Merton Council (@Merton_Council) / Twitter The Council is at fault for missing collections and poor information about its procedures. 1st April 2017 to 31st March 2018 They don't collect things on time and bins go missing and are not replaced. Waste and Recycling - Melton Borough Council Report a missed rubbish or recycling collection | Merton Council Extortionate parking costs, up to 23:00 hours, 5 days a week. Social Services (office hours): 020 8545 4226. had logged the same issue. Find out more about presenting your bins on collection day. They are poorly run and they really do not give a Damn about anyone. inaccuracy or intrusion, then please You can also appeal to the Information Commissioner at: Information Then all of a sudden, one of Merton Councils enforcement officers springs out of nowhere and tells me Ive committed an offence. This is always a last resort, and . These adverts enable local businesses to get in front of their target audience the local community. <> and had to wait before being sent to voicemail.The second time they simply hung up on me!Have the decency to complete your shift and disconnect at 5 pm on the dot if you can't be asked or change your operating hours online.All queries are important and you are supposed to be available until 5 pm! merton council refuse collection complaints | Promo Tim COUNCIL IS SO CUREPT AND RACEST IS UNBELIEVABLE. If you have a complaint about the editorial content which relates to The worst council complete money grabbers! 12 months later and "further examples" of these problems are still prevalent. The Ombudsman has found no fault. Initial complaints should be directed to Merton Council directly. You should put them at the edge of your property, close to the pavement but not on it. Merton Borough Council, Download a zip file of all correspondence. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. 2023 Trustpilot A/S. Ms C complained she is unhappy about the way in which the Council has dealt with her daughter's care and support. Refuse Collection: 020 8274 4901. Merton Council should be scrutinised for the poor procurement of . 12 months later and "further examples" of these problems are still prevalent. Mr B complained that the Council's enforcement agents charged him two enforcement fees for collecting multiple debts. The Council is at fault for delaying sending a personalised housing plan and decision letter, for not offering interim accommodation, and for not advising about its housing register or how it could help with a deposit. Mrs X complained about missed refuse and recycling collections. If you are dissatisfied with the handling of your request or wish to You can find out whether you are on the "white" or "yellow" collection week using the link at the top of this page. - Boundary disputes Really not impressed.Today at 4:45 pm I called the helpline to make an inquiry regarding my latest Council Tax bill.The first time I was put in a queue (I was number 1!) Furthermore, the Council has failed to take all her Disability Related Expenses into account, as part of her financial assessment, and has failed to explain why. request an Internal Review at or write in to Freedom of Information team, Merton is divided into 20 wards, each electing three councillors. The Ombudsman considers the agreed actions of an apology, improvements to the Council's procedures and a proper assessment of the site with the outcome being provided to Mr C is enough to remedy his injustice. BLOODY RACEST TO ASIAN COMMUNITY WHO WORK LIKE SLAVE FOR PEOPLES OF BRITAIN EVER SINCE 1947. regularly, and which is signposted from the Open Data pages of our web It is a London borough council, one of 32 in the United Kingdom capital of London. attachment. "There have also been cases here it has taken too long to respond to our enquiries or where your responses have not addressed matters fully. private land. Environmental Health: 020 8545 3212. councils land. However it was noted that the number During our investigation, the Council apologised to Mr X and cancelled his care costs. reason, such as dogs barking, loud music, or equivalent). Complaints are only taken about waste on public land. Borough-wide outrage over rubbish increase, 'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. Report all other trolleys to us as fly-tipping. My friends come to the road and ask what is wrong with my street. Contact the Web Team The Council failed to ensure an increase in speech and language provision was put into place between 2015 and 2017 and delayed issuing an education, health and care plan. In response to questions, the (05798215). The number of abatement notices served are as follows: - Boundary disputes There have been no boundary disputes involving the Companies can ask for reviews via automatic invitations. Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. The Council is at fault as it did not consider the cumulative effect of the decrease in on-street parking when it approved new dropped kerbs in a controlled parking zone (CPZ). #CostofLivingMerton. They don't collect things on time and bins go missing and are not replaced. Find out how to dispose of your food and garden waste including the Council's garden waste collection service. Absolutely abuse law order for two citizens and one another citizens. Feels like I'm on the phone to them all the time about waste collection. 020 8770 5000. Separate rights of appeal. The Ombudsman has found fault with the way the Council had dealt with Ms C's case. Those ads you do see are predominantly from local businesses promoting local services. In response to questions, the Head of Information Governance advised that there was not currently a method to determine when complaints were chasing progress on previous complaints or when. WHEN THEY DROP/ LITTER MITCHAM TOWN CENTRE WITH CHICKEN BONES CIGARETTE ENDS AND REST ITS OK BY THEY CROOKED CRIMINAL ENVIRONMENTAL HEALTH OFFICIALS. Please call us on 020 8770 5000 to discuss your requirements. Our Merton Cost of Living Service is here! Fly-tipping is a growing problem across the country, but our message to those who disrespect our streets in our borough is clear: don't mess with Merton.. When I wanted to get some information about social housing the response I got was - "what is it you want from me???" He then springs me with a 150 fine for my anti social behaviour.He tells me if I want to dispute the fine, I can do so online. - Accumulation of rubbish/waste (To clarify, I would like to know the Based on their experience of the service delivered by our service provider (Veolia) 71% of residents felt satisfied with the collection service, however 40% of households confirmed that they had. Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. 5 0 obj The Council is at fault for not providing full information to the Children and Family Court Advisory Service in November 2016, for not getting Ms M's consent to a male student in a meeting with her social worker, for delays in sending minutes of meetings and for failings in its complaints handling. The Council is at fault for charging Mr X for his care. Categories . The Council has offered to refund the additional compliance and enforcement costs which the Ombudsman considers is a suitable remedy. If you drop litter we may issue you with a 150 fixed penalty notice. Get the latest news and information about the topics that interest you, straight to your inbox. quoting the FOI request number and we will get in touch with you. Data returned from the Piano 'meterActive/meterExpired' callback event. The Ombudsman has found the Council was at fault for failing to deal with Ms B's request in a timely manner and for not keeping her properly updated on the actions it took in response. It needs to apologise to Miss T and pay her 750. Your vote matters, don't lose it. All rights reserved. Noise Nuisance: 020 8545 3025. Waste collection is literally a joke here. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If its not collected today, I ll have to haul it all back in. @merton council - If I hear of, or am made aware of, any future instances of animal negligence at the hands of miss Danielle Holloway that results in either harm to a dog or the death of a dog then I will be making this public knowledge and informing the tabloids. A Gannett Company. Editors' Code of Practice. There is no empathy or support from Merton! Disclaimer: . Maybe they should spend more time actually collecting the rubbish piled up outside the recycling centre than trying to rob people in broad daylight. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. introduction of wheeled bins. If you need to get rid of an old telly and don't have a car, this leaves you with three options: (i) Turn up on a weekday (as if people don't work)(ii) Book a "bulky waste collection" for an extortionate price (as if we don't already pay council tax for waste collection)(iii) Just leave your rubbish in the streetWake up Merton Council!!!!!! How very sneaky of Merton Council, full well knowing most people arent going to be willing to do this. of complaints on fly-tips: Can you confirm if this is correct please? Contact Veolia Help and Support | Veolia UK services through our wholly owned subsidiary Telephone. Merton Council said they are launching a "Keep it Clean" campaign to help tackle the issue.

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