The phone number can also be located on your prescription label. The current call center wait times and the inadequate functionality of the phone system (call drops) are not meeting the standard of customer support we would like to provide. Currently there is no functionality to activate new medications or refill existing scripts on the Portal. In a Defense Health Agency Market that serves more than 390,000 beneficiaries, U.S. Navy Capt. A3. Currently the turn around time for paper prescriptions at JBSA-Lackland is 4 duty days. (U.S. Air Force Photo by Staff Sgt. Process Update #4 - Only electronic controlled substance prescriptions. Currently, the demand for pharmacy services exceeds what the 59th Medical Wing is resourced to provide by approximately 26%. The goal of the Urgent Care Pharmacy is to provide patients with their urgent medications within oneto twohours of initial check-in. FALLS CHURCH, Va. Prescriptions will be held for 7 business days. New or renewal prescriptions are usually ready for pickup within two duty days. 59th Medical Wing > Home Instead, once they pull a number from a kiosk for pick up, they can have a seat and wait for their number to be called. The Military Health Systems new electronic health record system, MHS GENESIS, will deploy for more than 390,000 beneficiaries in the Defense Health Agencys Tidewater Market on Jan. 21, 2023. The Department of the Air Force is establishing new Body Composition Program standards for Airmen and Guardians after the abdominal circumference was removed from the Air Force-specific Physical Fitness Assessment in 2020. Refills can be ordered by calling (210) 292-7000 or (800) 469-7170; select option #2 for delivery of your order to the Randolph Base Exchange Pharmacy. If the DoD ID is for a child and they were seen at the WHASC clinics, the clinic should provide you paperwork which contains the patient's DoD ID. The JBSA-Lackland Pharmacy is the Air Forces largest and busiest pharmacy, dispensing more than 1 million outpatient prescriptions every year. New text service offers military healthcare updates, information. Phone: 210-652-4127. Randolph Clinic 2 Reviews Randolph AFB (Joint Base San Antonio) - 221 3rd St West, Bldg 1040, Randolph AFB, TX 78148 Appointment Line Phone 210-916-9900 Randolph Pharmacy 210-652-6742 Information Desk/Patient Advocate Phone 210-652-6403 Randolph Medical Website JBSA Pharmacy Website Mon 0730 - 1630 Tue 0730 - 1630 Wed 0730 - 1630 Thu 0730 - 1630 Telephone Number (s) 210-652-6403 Location 221 3rd Street West, Randolph Air Force Base, Texas 78150 (U.S. Air Force photo/59th Medical Wing Public Affairs), Joint Base San Antonio-Lackland and JBSA-Randolph Pharmacy teams are updating processes to improve support to beneficiaries. CenterWell Pharmacy | Explore Prescription Plans and Services - Humana These process updates will allow the 59th MDW to send routine refills to an off-site Robotic Pharmacy, where refills are currently being processed, reducing congestion at the WHASC Pharmacy. Is my medication activated when I see my provider? Members should fax form to 1-866-388-1766. Its also one of their busiest airports -- JBSA-Randolph sees almost 15 times more take-offs and landings than nearby San Antonio International Airport. A PDF reader is required for viewing. These process changes will allow for enhanced support from the wings off-site robotic prescription refill center to meet demand. JBSA - Randolph, TX 78150 JBSA-Lackland, JBSA-Randolph pharmacies implement changes to - AF Joint Base San Antonio > Resources > Medical > JBSA Pharmacies See more. Joint Base Charleston > Health Services > Pharmacy - TRICARE 59th Medical Wing - JBSA - Wilford Hall Ambulatory Surgical Center Access your formularies here or search a drug via the search tool. Why am I not getting text messages from the pharmacy? 359th Pharmacy Phone. Visit https://militaryrx.express-scripts.com/home-delivery or call 1-877-363-1303, option 3 for more information. This process change is not intended to limit the options available to patients, but to provide better support by using the additional staff in other areas of the pharmacy. To schedule an appointment: Option 1: Log onto the MHS GENESIS Patient Portal OR Option 2: Call CAMO (Consult and Appointment Management Office) at: 210-916-9900 JBSA SAPR Hotline: 210-808-7272 DoD Safe Helpline: 1-877-995-5247 Chaplain Services: 210-292-7373 Air Force News AMC builds Warrior Heart culture (210 . Off-base providers should electronically prescribe to DoD Randolph Pharmacy. The Randolph pharmacys National Provider Identifier (NPI) is 1861800567. Randolph Clinic - 359th Medical Group Contact Us 221 3rd Street West, Bldg. Sometimes, Express Scripts requests additional information from the provider. English. If your prescriptions dont make it to Randolph from an off-base provider, ask that pharmacy to confirm your preferred pharmacy in its system. Many medications need to be ordered, which can cause additional delays. The pharmacy will then activate prescriptions received electronically from on- or off-base providers received within 14 calendar days. There are co-pays, but beneficiaries will reduce time spent at the pharmacy. The MDW hastried to standardize the care received across the San Antonio Market as much as possible at this time while striving to provide prescriptions in a predictable, medically appropriate timeframe and to alleviate the frustrations patients currently face. First-time users of the 24/7 ScriptCenter kiosk will . 1. Mon-Fri 0730-1630. Complete this printable form to ask us for a decision about a prescription drug and your specific plan coverage. JBSA Lackland and Randolph Pharmacies implement changes to improve The Randolph Pharmacy Flight would like to thank the more than 250,000 beneficiaries eligible to utilize our pharmacies. Find where you can donate blood through the Armed Services Blood Program. After-hours access can be obtained by coming through the FEC entrance. 59th Medical Wing - JBSA - Wilford Hall Ambulatory Surgical Center Your file is uploaded and ready to be published. Process Update #2 - Routine medication turnaround times. To speak with pharmacy personnel call (210) 652-4127 and select option #2 for the Base Exchange Pharmacy, or option #3 for the Main Clinic Pharmacy. 1 ANTIMICROBIAL Acyclovir 200, 400, 800mg; 200mg/5ml Amoxicillin 250, 500, 875mg; 125, 250, 400mg/5ml * Atovaquone (Mepron) 750mg/5ml susp Augmentin 250, 500, 875mg [* XR 1,000] Augmentin 200; 400mg/5ml; 600/5ml ES Azithromycin (Zithromax) 250mg; Z-Pak 100/5ml, 200mg/5ml Chloroquine (Aralen) 500mg Cephalexin (Keflex) 250, 500mg; 250/5ml Cefdinir (Omnicef) 300mg; 250/5ml Cefpodocime (Vantin) 100, 200mg Cefprozil (Cefzil) 250mg/5ml Ciprofloxacin (Cipro) 250, 500mg Clarithromycin (Biaxin) 500mg; 500mg XL; 250mg/5ml Clindamycin 150mg; 75mg/5ml Dapsone 25mg Dicloxacillin 250mg Doxycycline 50,100mg Entecavir (Baraclude) 0.5mg Erythromycin (delayed release) EC 250mg Erythromycin Ethylsuccinate 200mg/5ml Ethambutol 400mg Famciclovir (Famvir) 125, 250, 500mg Fluconozole 100, 150, 200mg; 10mg/ml Griseofulvin UM (Gris-PEG) 125, 250mg; 125mg/5ml Isoniazid 300mg Ketoconazole (Nizoral) 200mg Levofloxacin (Levaquin) 250, 500, 750mg Mefloquine (Lariam) 250mg Moxifloxacin (Avelox) 400mg Metronidazole (Flagyl) 500mg Minocycline 50, 100mg Nitrofurantoin (Macrodantin) 50mg; (Furadantin) 25mg/5ml Nitrofurantoin Monohydr (Macrobid) 100mg Nystatin 100,000 units/ml (60ml) Oseltamivir (Tamiflu) 75mg (#10); 6mg/ml Penicillin VK 250, 500mg; 250mg/5ml Primaquine Phosphate 26.3mg -15mg base Pyrazinamide 500mg Rifampin 300mg Septra SS, DS, suspension Sulfasalazine (Azulfidine) 500mg Terbinafine (Lamisil) 250mg Trimethoprim 100mg Valcyclovir (Valtrex) 500, 1000mg CARDIOVASCULAR Acebutolol (Sectral) 200mg Aliskiren (Tekturna) 150, 300mg Amiloride (Midamor) 5mg Amiodarone 200mg Amlodipine (Norvasc) 2.5, 5, 10mg Aspirin 81mg chew, EC; 325mg plain, EC Atenolol (Tenormin) 25, 50, 100mg Atorvastatin (Lipitor) 10, 20, 40, 80mg Bumetanide (Bumex) 1mg Candesartan (Atacand, Atacand HCT) - Prior Authorization - See losartan (Cozaar; Hyzaar) alternative Captopril (Capoten) 25mg Carvedilol (Coreg) 3.125, 6.25, 12.5, 25mg; CR 10, 20, 40, 80mg Cholestyramine (Prevalite) 4gm Chlorthalidone (Hygroton) 25, 50mg Cilostazol (Pletal) 50, 100mg Clopidogrel (Plavix) 75mg Clonidine (Catapres) 0.1, 0.2, 0.3mg; TTS-1, 2, 3 Patch Colestipol (Colestid) 1gm; 5gm packets Dabigatran (Pradaxa) 75, 150mg Digoxin (Lanoxin) 0.125, 0.25mg Diltiazem [*30mg], 60mg, 120mg tablets; SR 120, 180, 240, 300, 360, 420mg Dipyridamole, ASA, 200/25 SR (Aggrenox) Dronedarone (Multaq) 400mg Ezetimibe (Zetia) 10mg Felodipine (Plendil) 2.5, 5mg, 10mg Fenofibrate (Tricor) 48, 145mgnote strengths Flecainide (Tambocor) 50, 100mg Furosemide (Lasix) 20, 40mg; 10mg/ml (60ml) Gemfribrozil (Lopid) 600mg Hydralazine 10, 25mg Hydrochlorothiazide 12.5, 25, 50mg Hydrochlorothiazide w/ triamterene (Maxzide) 25/37.5; 50/75 Isosorbide Mononitr (Imdur) 30, 60, 120mg Isosorbide Dinitrat (Isordil) 10mg, SR 40mg Labetalol (Trandate) 100, 200, 300mg Lisinopril (Zesteril) 5, 10, 20, 30, 40mg Lisinopril/hydrochlorothiazide (Zestoretic) 10/12.5; 20/12.5; 20/25 Lotrel 2.5/10; 5/10; 5/20; 10/20; 5/40; 10/40 Losartan (Cozaar) 25, 50, 100mg Losartan w/ hydrochlorothiazide (Hyzaar) 50/12.5; 100/12.5; 100/25 Methyldopa (Aldomet) 250mg Metolazone (Zaroxalyn) 5mg Metoprolol 25, 50, 100mg XL (Toprol XL) 25, 50, 100, 200mg Minoxidil 2.5, [*10mg] Niacin 50, 500mg Niacin SR (Niaspan) 500, 750, 1000mg Nifedipine ER (Adalat CC) 30, 60, 90mg Nitroglycerin Patch 0.1, 0.2, 0.4, 0.6/hour Nitroglycerin 0.4mg sublingual; spray. If the pharmacy notifies you that you need a PA, the form can be found at the Tricare Formulary Search Tool. These process changes will allow for enhanced support from the wings off-site robotic prescription refill center to meet demand. Wright-Patt doctor finds treatment path for military child with rare neurological condition. Follow the options, and you will be prompted to enter your eight digit date of birth and your prescription number. Sign up to receive TRICARE updates and news releases via email. 7:30 a.m. - 4:30 p.m. (Courtesy Photo). Randolph AFB (Joint Base San Antonio) - 221 3rd Street West, 359 Medical Group Clinic, Randolph AFB, TX 78150. 3. Call-In Refill Pickup This process change is not intended to limit the options available to patients, but to provide better support by using the additional staff in other areas of the pharmacy. Please ensure that you participate in the Third Party Collectionprogram. Patients will need to use Q-Anywhere or lobby kiosks to activate prescriptions. The Department of the Air Force is establishing new Body Composition Program standards for Airmen and JOINT BASE SAN ANTONIO-FORT SAM HOUSTON, Texas , https://militaryrx.express-scripts.com/home-delivery or call 1-877-363-1303, https://militaryrx.express-scripts.com/find-pharmacy. Are you sure you want to delete your template? Randolph AFB (Joint Base San Antonio) - 630 3rd St West , Bldg 1068, Randolph AFB, TX 78150 Satellite Pharmacy Phone 210-652-4189 Satellite Pharmacy Alt Phone 210-652-0108 Automated Refill Phone 210-292-9995 Randolph AFB Pharmacy Website Mon 0800 - 1700 Tue 0800 - 1700 Wed 0800 - 1700 Thu 0800 - 1700 Fri 0800 - 1700 Sat 0800 - 1200 Sun Closed A PDF reader is required for viewing. Refills ordered prior to1200 hours on a duty day are ready for pick-up the following duty day. An official website of the United States government, JBSA-Lackland, JBSA-Randolph Pharmacies change processes. The following process updates will take effect Sept. 6, 2022: Process Update #1 - Pick up Process Change. After seeing your provider, you can login to the MHS Genesis patient portal and view any medications in the system that need to be activated. Please use one envelope for each patient. Due to call volume, were no longer able to offer prescription activation over the phone. Q7. Magazine: Randolph Printable Formulary - Randolph Air Force Base. If those are correct, ask to have their office manager put in a ticket with their e-prescribe vendor. JOINT BASE LANGLEY-EUSTIS, Va. It has mostly been a good experience. I have been getting my medications from the BX pharmacy since it first opened. Hosted by Defense Media Activity - WEB.mil. Pharmacy Direct Member Reimbursement Form. Visit https://militaryrx.express-scripts.com/home-delivery or call 1-877-363-1303, option 3 for more information. This service is available for all routine and urgent medications. Until further notice, Ancillary Services (Lab & Pharmacy) operating hours will be 7 a.m. to 4 p.m. JBSA- Randolph Satellite Pharmacy Hours of Operations: Monday - Friday 8 a.m. to 4 p.m. ** Available for refill pick up . . Complete this form to request reimbursement for covered prescription drugs that you paid full price for. Try our Q-Anywhere text service or come in person to the pharmacy. Refills called in after 1200 or on weekends will be ready the second duty day. This contactless, automated locker allows beneficiaries to pick up prescription refills 24/7 at their convenience. Activating New Prescriptions - Any routine medications will be ready after 1:00 p.m. on the second duty day from activation. How do I know if I have medications ready to be activated? Process Update #3 - Urgent Prescription Process. Tidewater Market Saves by Integrating and Optimizing Pathology Services. Reeve was assisted by Lt. Col. Cassandra Burns, 88th Medical Group pediatric neurologist, after being diagnosed with a rare case of cerebral folate deficiency at four years old, along with being diagnosed with down syndrome at birth. How can I request refills from the 359 Medical Group Clinic Pharmacy at Randolph AFB? New Electronic Health Record System Launches for Beneficiaries in Tidewater. Visit, The Wilford Hall Ambulatory Surgical Center'sScriptCenter lockers are located on the first-floor B-Wing hallway next to the pharmacy. Randolph Printable Formulary - Randolph Air Force Base - YUMPU Refills called inafter 1200 hours or on weekends are ready the second duty day. Due to insurance rules, prescriptions must be billed to insurance the moment theyre activated; they must be returned to stock within a week of being filled. The Joint Base San Antonio-Lackland and Randolph Pharmacy teams are changing some of their processes to improve service to beneficiaries. Hours of Operation: 7:30a.m. to 4:30 p.m., Monday-Friday Randolph Clinic Health Services Reid Clinic Pharmacy Formulary (medication availability) Manage Your Prescriptions TRICARE Pharmacy Program TRICARE Formulary Search Tool Contact Us Hours: 7 a.m. to 4:30 p.m. Telephone: 210-671-9637 Don't forget to keep your family's information up-to-date in DEERS. Patients can activate routine prescriptions using the Q-Anywhere system by texting "Get in line" to 833-517-4408 (JBSA-Lackland) or 833-258-0792 (-JBSA-Randolph) during duty hours between 7 a.m. and 4:30 p.m. Activating Prescription Refills -Any medications called in for a refill will be ready after 1p.m. on the third duty day from activation. As of Sept. 6, 2022, patients will no longer need to stand in line to pick up their medications. JBLE Medical Clinics stand up Walk-in Contraception Clinic. The pharmacy teams recommend patients initiate medication renewals/refills as early as possible using the following timelines: Per TRICARE, refills can be called in when 75 percent of the issued supply has been used: Medication renewals will need to be initiated with your provider so please ensure adequate time is allowed for that process in addition to the timelines given above. Location: Base Exchange (BX) Mall Remember to write down/be prepared to provide prescription numbers when calling in refills. The 633d Medical Group and McDonald Army Health Center Womens Health Clinics now offer walk-in contraceptive care, in compliance with the Defense Health Agency mandate, to promote better family planning and enhance readiness capabilities for active-duty women and beneficiaries. Complete this printable form to ask for an appeal after being denied a request for coverage or payment for a prescription drug. Edwards uses weight lifting and physical activity to improve his physique and relieve stress. Currently, the demand for pharmacy services exceeds what the 59th Medical Wing is resourced to provide by approximately 26%. These process changes will allow for enhanced support from the wings off-site robotic prescription refill center to meet demand. What do I do if I run out of refills? An Airman uses a pharmacy kiosk at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland Aug. 16, 2022. One donation can save up to three lives. hospitals and more using innovative health information technology. Are you sure you want to delete your template? JBSA-RandolphDrug FormularyWelcome to the Randolph Clinic Pharmacy!Time spent at the pharmacy window is an opportunity for you to ask questions andobtain information. Urgent medication activation will no longer be an option available using the Q-Anywhere system. ARLINGTON, Va. (AFNS) The following process updates will take effect Sept. 6, 2022: To receive your prescriptions quicker, please consider having your provider submit the prescriptions electronically using the sites below: DOD JBSA LACKLAD PHARMACY: NCPDP 5912236, NPI 1063829414, DOD JBSA GATEWAY BULVERDE PHARMACY: NCPDP 5923467, NPI 1184122749, DOD RANDOLPH PHARMACY: NCPDP 5912337, NPI 1861800567. The goal of the Urgent Care Pharmacy is to provide patients with their urgent medications within oneto twohours of initial check-in. The 59th Medical Wing is updating these processes after the completion of an internal study which revealed that demand for pharmacy services is currently 26% higher than what the wing is resourced to deliver. The 359 MDG Base Exchange Pharmacy dispenses prescriptions from civilian providers, both typed and handwritten, as well as all refills. Activating New Prescriptions- Anyroutinemedications will be ready after 1p.m. on the second duty day from activation. Randolph Printable Formulary - Joint Base San Antonio - YUMPU The Wilford Hall Ambulatory Surgical Center'sScriptCenter lockers are located on the first-floor B-Wing hallway next to the pharmacy. These process updates will allow the 59th MDW to send routine refills to an off-site Robotic Pharmacy, where refills are currently being processed, reducing congestion at the WHASC Pharmacy. The following page contains numerous external links to social media sites of various mission partners and organizations affiliated with Joint Base San Antonio. Your provider can submit the form electronically, by fax, or by phone. Hours. Process Update #5 - Phone line deactivation. The appearance of hyperlinks does not constitute endorsement by the DHA of non-U.S. Government sites or the information, products, or services contained therein. If you still cannot locate the DoD ID of the patient you are trying to activate medications for, please proceed to the lobby of the servicing pharmacy and pull a questions ticket. This simply means that a pharmacy team member has reached your request within the queue to activate and has activated any medications in your profile able to be activated at the time of the request. When a disaster strikes, blood is needed immediately, there is no time to wait for donations. Randolph Printable Formulary - Randolph Air Force Base. A6. In alignment with Texas state law, paper prescriptions for controlled substances will no longer be accepted. A delay may also occur if anorder is large, or contains controlled drugs for which ongoing accountability of eachtablet or capsule is required.We value your feedback. Remember to write down/be prepared to provide prescription numbers when calling in refills. Patients can activate routine prescriptions using the Q-Anywhere system by texting "Get in line" to 833-517-4408 (JBSA-Lackland) or 833-258-0792 (-JBSA-Randolph) during duty hours between 7 a.m. and 4:30 p.m. Activating Prescription Refills -Any medications called in for arefillwill be ready after 1p.m. on the third duty day from activation. JOINT BASE SAN ANTONIO-FORT SAM HOUSTON, Texas 2. The current call center wait times and the inadequate functionality of the phone system (call drops) are not meeting the standard of customer support we would like to provide. Download. JBSA Pharmacy information available online - 59th Medical Wing . Randolph Air Force Base Information and Referral Services, Randolph Air Force Base ID/CAC Card Processing, Randolph Air Force Base Family Advocacy Program, Randolph Air Force Base School Liaison Office, 10 Things Most Veterans Don't Know About VA Home Loans, 7 Things to Consider Before Moving into Military Housing, Commissary 101: How to Shop at the Commissary. 1 Review. How long will it take before I can pick up my called-in refill request? The Joint Base San Antonio-Lackland and Randolph Pharmacy teams are changing some of their processes to improve service to beneficiaries. You may not be registered within the pharmacys will call system to notify you once your medication is completed and ready for pick-up. A couple of times computer upgrades have caused a bit of concern, but the personnel have always been great. The appearance of commercial external hyperlinks does not constitute endorsement by Joint Base San Antonio, the United States Army, the United States Air Force, or the Department of Defense of the external web site, or the information, products, or services contained therein. With a $17.7 million annual budget, the group averages 8,320 outpatient visits, 38,750 prescriptions, 5,064 lab procedures, and 2,000 radiology films per month. Pharmacy has patient surveys available at each window we want to hear how you feel about our services as well as your experience at ourpharmacies. What's that? This contactless, automated locker allows beneficiaries to pick up prescription, 433rd TRS - Military Training Instructor Duty, https://militaryrx.express-scripts.com/home-delivery or call 1-877-363-1303, https://militaryrx.express-scripts.com/find-pharmacy, Hosted by Defense Media Activity - WEB.mil. If left prior to 1600 hours,prescriptions are ready for pickup at 1200 hours the next duty day - or on the secondduty day if left after 1600 hours, or on weekends. Randolph AFB (Joint Base San Antonio) Directory - Pharmacy - Satellite This will put you in a virtual queue which is being used by our technicians to activate your medications in the order received. A search can tell you: Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug) Where the prescription can be filled Copayments and limitations, such as prior authorization Coverage review requirements and forms Alternative medications, including costs The Joint Base San Antonio-Lackland and Randolph Pharmacy teams are changing some of their processes to improve service to beneficiaries. JBSA-Lackland and Randolph Pharmacy teams are updating processes to improve support to beneficiaries. Some documents are presented in Portable Document Format (PDF). Hours of Operation:7:30a.m. to 4:30p.m., Monday-Friday; Closed Saturday and Sunday, as well asall four-day weekends *Urgent medications include short course acute treatments to include pain medications (Lackland only), antibiotics, and/or steroid dose packs OR medications for patients discharged from the ER or hospital/urgent care in the past 72 hours. (Courtesy Graphic). Electronic Prescriptions: Call-in activations will be turned off. Randolph Air Force Base ID/CAC Card Processing. Dwane Young). Randolph Air Force Base Medical Clinic | Military.com The appearance of commercial external hyperlinks does not constitute endorsement by Joint Base San Antonio, the United States Army, the United States Air Force, or the Department of . The pharmacy call center phone lines will be deactivated for both JBSA-Lackland and JBSA-Randolph. Q5. This contactless, automated locker allows beneficiaries to pick up prescription refills 24/7 at their convenience. No. After-hours access can be obtained by coming through the FEC entrance. Patients can activate routine prescriptions using the Q-Anywhere system by texting "Get in line" to 833-517-4408 (Lackland) or 833-258-0792 (Randolph) during duty hours between 7 a.m. and 4:30 p.m. Activating Prescription Refills -Any medications called in for a refill will be ready after 1:00 p.m. on the third duty day from activation.

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