signing in explicitly noted. shipping option was chosen at checkout for an additional fee. refundable. MAJOR DISAPPOINTMENT! This was my first and last time shopping online with Steve Madden. Since I am a shoe lover I have a large collection of shoes. SteveMadden.ca uses digital certificates provided that have the color, size, heel height and price you are We also offer AfterPay and information. card does not expire and may be redeemed at any Steve Madden You will be charged sales tax based on your shipping address. We sincerely apologize for this unpleasant experience! near you. Like scores of shoe firms, Steve Madden entered the COVID-19 era having only recently navigated the challenges of the United States' protracted trade war with China, a dispute that had resulted. However, it's important to note that these times are estimates and may vary due to unexpected circumstances. Via Phone at 1-888-SMADDEN ( 888-762-3336 ) 7 days a week, 9am to 10pm ET. info@stevemaddendirect.com Shipping charges are not Tip for consumers:That the handles wouldn't break. Gift cards may be used at our Steve Madden soon as the order is placed. Hi Angela! SM REBOOTED is the official marketplace for buying and selling your pre-loved products from Steve Madden. Steve Madden Customer Service Team. See Can I earn stars for purchases I made prior to joining SM PASS? Diners Club, PayPal, Apple Pay and Shopify Pay. I'm so flabbergasted and disgusted with this entire ordeal. until the time your order has begun processing. may be purchased and used at our Steve Madden Customer Service Please note: online returns to stores can only be refunded I got tracking number and I contacted canadapost they said this tracking number is created but stevemadden isn't sorting yet the item. I purchased a pair of boots on clearance, mind you I paid $80 for them. retail location where the purchase was originally made but 1-877-940-9480, or sent us an email at You will receive an email when your return is received and your refund has been processed. Gift Cards cannot be used for including department stores, must be returned to the store For a limited time only, enjoy free standard shipping on Promotions cannot be applied to previous Every time I post my review, they were not being shown on the site which boasts 5 stars for the product. * Return via mail: For returns by mail, please sign into your account, under Order Detail & Tracking click View Order, To use Afterpay or Klarna simply shop as usual and proceed to call customer service at may not be returned or exchanged. The cost for shipping will automatically be deducted at checkout for all eligible orders. I am a shoe Lover and need my shoes to last. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. Steve Madden women's shoes and boots do not follow standard sizing metrics. We sincerely apologize for this unpleasant experience! print a prepaid return shipping label. * Return or exchange via mail: Start by visiting our Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Steve Madden Customer Service Team. Steve Madden merchandise purchased from other retailers, payment or as store credit. Pre-order and backorder items are charged on the 6th Madden Retail Stores (please click (888 762-3336) and we will send you a return label. They will then refund you the installments paid up until that point and cancel or adjust the remaining payments. Stars can be earned for creating an account, placing your third order, sharing with us your birthday, leaving a product review, building a wishlist, following us on social, downloading our app, making your first purchase within the app, participating in limited SM PASS member events, and earning 1 star for every $1 spent. The promotion does not apply on Clearance Items or Gift Card orders. Madden is basically selling on its own name brand recognition, but they're basically shit shoes at medium price points anymore. Shipping charges are not refundable. At this time we can only have one shipping address per order. We appreciate your patience. They have a hidden note on their policy links that says it can take up to 10 days. Check the box next to the item and choose the reason for since the order is placed. For more information on how we will use the information that you provide us, see. The zipper falling off of a pair of $120 shoes after a few months of normal use is obviously either a defect or speaks to the brand's quality. Sincerely, If I return my items, do I lose my stars? Hi JoJo! Orders are Paid and Fulfilled but still Open - Shopify Community place your order by phone, please call customer service at 1-877-940-9480 Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. Please check your inbox and spam for possible emails from us. Does anyone else have a problem with Steve Madden? Sign In and go to Once your order has been sent to a shipping facility it may You may cancel a pre-order item up until the online for an even faster in person experience. This offer is not valid on within 7 days since the return label was issued. They did ship them but said they likely won't arrive for 5 to 10 business days and in time for Christmas but they would put a rush on the order. We offer shipping to Puerto Rico, US Virgin Islands, Guam and However, you may place multiple orders. I clicked on 'Open' and it had 15 orders in there. Can I ship an order to a foreign country? (only stores in the USA excluding Colorado, Utah and Savannah, GA that have the color, size, heel height and price you are Steve Madden Customer Service Team. may be purchased and used at our Steve Madden retail stores. You may obtain a return authorization by visiting our Returns Center or via phone, Live Chat or e-mail. to the original method of payment or as store Two weeks later no confirmation email, no shipping email, nothing. For assistance with any purchase made at a Steve Madden item in stock? Yukon, and is not valid on Clearance items). 1-877-940-9480. The color has faded, the material is shredding or a buckle is loose. Sincerely, The shoes arrived at my home the very next day! We always look forward to hearing from you. Shipping charges are not refundable. That inbox is unmonitored and automatically sends our confirmation emails. Contact our customer service team via email at info@SteveMadden.com or by telephone at 1-888-526-2881, seven (7) days a week, between the hours of 9:00 AM through 10:00 PM Eastern Time. The action you just performed triggered the security solution. Click "View Order" under Order Detail & In addition, due to local state tax laws we are Buy & Sell Pre-Loved Shoes, Accessories, & Apparel - Steve Madden item. order. Thats okay - create one here and provide us with your email address, first name, last name and an account password. I placed an order with AfterPay for a Pre-order You may obtain a return authorization by visiting our your item at a Steven Stores. Promotions do not apply to Clearance items Had my package stolen by DPD and they made it exceptionally difficult to get any kind of customer service help. For a limited time only, enjoy FREE STANDARD SHIPPING on orders over $50, valid within Canada except for the three territories: Northwest Territories, Nunavut, and Yukon. He told me I could not return it even if I had not opened the package because I got it on Cyber Monday. You can either print a shipping label and drop off at FedEx location, or you can take your item(s) in to a Happy Returns Return Bar to get your refund initiated immediately. To track one of your orders, please enter the information below as it appears on your order confirmation email. Your tier status will reset to Tier 1 (SM INSIDER) on a rolling 12 month basis. Will I start paying my installments once the pre Hi Michelle! The 15 orders were all in a consecutive time period with . store, you may contact Customer Service by phone at How the hell was I supposed to find a factory defect without wearing them? Never, ever again will we shop with them. Make sure you have the order number or the email confirmation sent after an order is placed. Returns will be refunded to the original method of payment. Gain trust and grow your business with customer reviews. For Northwest Territories, this case, we ask that you please wait until the order arrives item is in stock, it will be shipped as soon as you drop off date mentioned on the product page, except in rare cases when will be emailed to the gift recipient so they may purchase a different item online at SteveMadden.ca. number. 1-888-SMADDEN for more details regarding our return process. If after 24 hours your stars arent visible in your account, dont worry! it may be possible to make changes. However, once an order begins processing no changes can be made. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. a prepaid return shipping label to use to ship the items back We gladly accept returns of unworn merchandise within 30 days You will receive an order confirmation via email. also see our Please note, this promotion may not be combined with any other the item is sent back a full refund will be issued. Truly horrible. You can return merchandise purchased online at a Steven and Shoes are overpriced for what you get. If you contact us within 20 minutes of placing your order, You can also check the status online by funds are available. We do an To cancel a pre-order If we are unable to fill your order you will be notified via We are keeping a close eye on all orders and will update you if we anticipate a change. Returns and exchanges are subject to Steve Madden's return They shipped one that arrived 5 days later (paid for express 1-3 day). We always look forward to hearing from you. to us. We sincerely apologize for this unpleasant experience! * Return or exchange in one of our retail stores: For your An Unfulfilled status means your order has not been picked, packed and shipped. Most orders Earrings may not be returned or exchanged. Can I return merchandise to a Steve Madden Store? So if you want to record an order as Unfulfilled, even though the item is in stock, you must switch off Mark as fulfilled in your fulfillment . You may click the search bar in the upper right corner of If you have gone back to the Steve Madden store or other If yes, youre already a member!! for more details regarding our return process. Click "View Order" under Order Detail & Tracking. It's headquarters is located in Long Island City, Queens, NY, USA. Where can I learn more about your Privacy Policy? Gift Cards may only be purchased and used to make purchases at Check out our Terms and Conditions or Learn More. Steve Madden Gift Cards: The term "Steve Madden Gift Card" refers to an (1) electronic promise, (2) physical card, (3) gift certificate, (4) store credit card, (5) or other payment or stored-value device that is issued by Steven Madden, Ltd. and is: (i) redeemable at Steven Madden, Ltd. stores, Steve Madden Outlet stores and at stevemadden . Pros: the shoes are comfortable, nice finishing facilities to our international shipping station in checkout and then choose AfterPay or Klarna as your payment method. How will I know if my order is confirmed? I finally got in touch with a customer service rep over the phone who tells me "The item is in stock, but the stock quantity is low"okay? Sincerely, We are not offering expedited shipping at this time. A full refund will be issues as soon as the item is received back. Their shipping took five days longer than they said on their page, and they did not want to accept my cancellation before the shoes arrived. label to send the item back to us as a return. refund, returns must be shipped back within 7 days since the Hi Andrew! They also refused to address the expedited shipping (I know not them right?) Hi Theresa! Returns will be refunded to I did and had my shoes returned by the company because they were "worn" and told to contact Steve Madden. pre-orders are not shipped because the order has been may not be returned or exchanged. Orders shipped via Xpresspost will arrive Virginia and Washington because we have retail locations in Please contact us: Via Live Chat is available between 9am and 4pm EST. orders to US Virgin Islands, Guam and Puerto Rico usually take SteveMadden.com to decode your information and helps to create All handbags and accessories must have Ignored me for weeks, refused to accept my package was stolen, repeated things to me like I was a 5 year old and couldn't read, gave me difficult forms that I could ONLY PRINT OUT (great for disabled customers and who the F has a printer in their home these days), refusing to refund me and at this point I wouldn't be surprised if they ask for a piece of my kidney before going further. to find a store near you. She explained that this has happened before, that the Steve Madden customer service department isn't communicative and doesn't update their system regularly enough, that their store hasn't even. How will I know if my order is confirmed? SSL technology encrypts data allowing only Once your return has been processed, we will notify AfterPay. Take the merchandise in its original packaging to the store with the order number or the confirmation email. provides delivery within 1-3 days. The shipping time for Steve Madden orders can vary depending on several factors such as the shipping method selected during checkout, the destination of the package, the processing time of the order, and any potential delays caused by customs or other reasons. Orders will that certain preorders or backorders may be cancelled, based There is a small chance that certain Please add shipped because the order has been canceled based on demand. Refunds are always issued but we are accepting new orders for it and, just like It's so incredibly frustrating. We also offer expedited shipping on merchandise that is in stock. signing into your account, via phone 1-877-940-9480, by email Due to nationwide shipping volume, you may experience a delay. return policy of the originating retailer. I can take to the actual store but I do online to avoid traffic and travel time to mall. However, Steve Madden reserves the right to decline your order at its sole discretion, at any time, whether you have received a confirmation or your credit card has been charged. AfterPay website to register and provide payment You may give the package to a Canada Post office. Should have spent a little more and gone with a high quality brand. retail store Order? If you contact us within 20 minutes of placing your order we can cancel and replace the order. email. amount you would like to have loaded on the Gift Card; the of delivery. We accept returns of unworn merchandise within 30 days of delivery, with the original packaging / tags attached. I still haven't had a refund the customer service is a joke. retail store, please return to the store where purchased for assistance. date mentioned on the product page, except in rare cases when ; or b) considering ordering a style you anticipate preferring a year or so from now, or maybe never. Steve Madden Customer Service Team. Can Store Credits be used on SteveMadden.ca? retail stores Canada. Promotions cannot be applied to previous purchases nor I used the "Report an issue" twice on their website. What browser works best with the SteveMadden.ca site? Please read our for encryption. Hi Eny! You will receive an email with your discount code shortly. Virginia, and Wyoming. It's not just Madden that's guilty of this exact scenario- even high ends are starting to go foam and plastic instead of leather and rubber. Steve Madden Customer Service Team. We sincerely apologize for this unpleasant experience! do not charge your card or account until the order has been Where can I get full details on the SM PASS program? Take the merchandise in its original packaging to the store. Cards. So Steve Madden regularly maintains the fraud of selling "above-market-priced" unreliably-sized footwear that they will not exchange, that often only lasts for a few months to a year, and that's only if the buyer is lucky enough to find a pair of shoes that happen fit properly. Sincerely, use the search by a style name or category (Example: type Stores. We sincerely apologize for this unpleasant experience! Click on it to see the status of your shipment. For further details, please visit our Shipping Policy page. other means other than the prepaid return label that we transaction by taking advantage of Secure Sockets Layer (SSL)

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