It might be that your internet connection is too slow and doesnt have enough bandwidth for streaming audio, or that the connection is flaky and experiencing excessive packets loss. I've just played it by finding it via Tune-In in the Alexa app. Yvette is a freelance writer who also happens to be a smart home enthusiast! But with some troubleshooting, you can get back on track to listening to your music, sans problems. |, Mobile/Tablet app Voice commands to Alexa work perfectly. You can use the Alexa app on your phone or tablet to connect your Echo to the 5GHz. Alexa having trouble playing Pandora If you own an Amazon Echo, youll frequently discover new features and even some Easter Eggs. There appears to be a glitch with Alexa that means it will only play a BBC radio station if you do so through BBC Sounds. 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So its not my wifi. Contact Us | Privacy Policy | TOS | All Rights Reserved. WebOpen Settings, and then tap Apps. It cames after a widespread outage last week that left Echo devices unresponsive for hours, with some users unable to turn on their lights or switch off alarms. Most common Amazon Echo Dot problems, and how to fix them | Known Issues If youre still experiencing problems, you can unpair and re-pair your Bluetooth devices. WebAlexa keeps cutting out when playing the radio because of a possible weak Wi-Fi signal, too many devices sharing the internet, a slow connection to your ISP service provider, or a blocked router port. If youre wondering whether you can use Alexa to help you fall asleep and stay asleep all night, the answer is probably yes. 2) The song you are trying to play is incompatible with Then search for the Skill that youre looking for. The next screen will tell you the strength of the Wi-Fi network. Wait for about 30 seconds, then turn the There are a range of sleep sounds available on the Alexa app and on Amazon Music, and many of them are designed to help you relax and fall asleep. My 2nd gen echo dot is a complete piece of garbage. Thats annoying. You can also do this on Amazon.Com. If the connection doesnt come back at all, you may need a new Echo. How to Make the Amazon Echo Stop Playing Music After a One possibility is that the Echo is experiencing connectivity issues. If you have any questions, feedback or suggestions about this article, please leave a comment below. No matter which app store you use, make sure to keep the Alexa app up to date. After that, its the same drill as with the first-generation devices: the light ring will turn off and on again, then itll turn orange, and the device is ready for setup via the Alexa app. This may increase battery usage, but the app will continue running and playing sound until you stop it. But with aux cords available in lengths of even 12 feet, its definitely a viable option! If you're listening to a stream using Wi-Fi, the stream will stop playing once Wi-Fi is cut off. Amazon Echo Keeps Losing Connection How To Fix - Alphr If theres a multitude of devices connected to your network, your Wi-Fi will probably be unable to keep the pace. Turn on the Echo device so it can be the first to reconnect to Wi-Fi. Simply say, Alexa, pair for it to become visible to the device youre trying to connect from. On the bottom of the Echo, theres a power LED that serves as a Wi-Fi indicator. Another possibility is that there is something wrong with the audio file that you are trying to play. She will start playing the songs in the playlist and will continue to play them until the playlist is finished. If thats the case, you can disable the Radio skill in the Skills section of the Alexa app. Still, choosing the right channel should be up to you since both options have advantages. radio Why is Alexa not playing BBC radio? Why some stations aren't This can be caused by loud noises or by other devices that are using the same frequency as the Echo. Music is how many of us get through our day. Skills may also need updating or may need to be uninstalled, then reinstalled. If your Amazon Alexa is cutting out, make sure it is properly plugged and the power cord is secure. Is the Wi-Fi connection is bad, or theres no connection at all? Why does Go to Settings, then tap on the Wi-Fi section. Amazon Alexa: Playback stops - Pandora Community From the Alexa app home screen, go to More, then Skills and Games. Great suggestionshowever my Echo dot does not have the LED light indicator for WIFI strength that you referred to?? When the light ring turns orange, your device will enter the setup mode. i have other echo devices that still work flawlessly which tells me the wi fi is fine. Open the Alexa app and hit Settings. Echo 2nd Generation randomly stops playing radio This can be a great option if youre not too far from your Echo. Move both the Echo and your router as far away as possible from all electronic devices in your home that could hamper the signal. This functions much like Bluetooth does, except that youll be using a wired connection versus a wireless one. We apologize for the Recently moved. If I check the app I can see the station and when I click it it plays.it drives my wife crazy! This has recently started happening on my Echo. Open the Alexa app and go to Devices > Echo & Alexa > Your device > Bluetooth devices. TuneIn in the UK is now geoblocking the majority of radio stations based outside the country. If not, perhaps your Wi-Fi is the problem and not the Echo, in which case you should focus your efforts on fixing the Internet connection. The Amazon Echo can only connect todual-band Wi-Fi (2.4 GHz/5 GHz) networks that use the 802.11a/b/g/n standard. WebWhy does Alexa keep turning off my music? We've identified a problem with Google Assistant. Dollarbill1979 5 yr. ago It's funny this came up. No BBC radio stations on #alexa this morning? I have just tried again to get it to play that radio station via voice command and it did. Can it be that this echo plus device simply failed? If the Echo cant connect to the internet, it wont be able to play music. Obstructions such as walls, as well as the ceiling or floor between floors in your home, can all act as barriers to Bluetooth signals. A connection via Bluetooth or an aux cable evades the issue of interrupted music with Spotify and Amazon Music. ), Heres Why Amazon Echo & Alexa May Soon Be Subscription Only. How To Make and Answer Calls with your Amazon Echo, How To Set the Amazon Echo Alarm to Wake You with Music, Over 200 Amazon Echo Easter Eggs & Tricks, How to Install Apps on the Amazon Fire Stick or Cube, How to View My Echo Show Camera Remotely from Phone, How To Fix an Eero Not Connecting to the Internet, How to Change the Location on a FireStick, How to Download Photos from Google Photos, How to Remove Netflix Recently Watched Shows. Some options include: Deleting and re-downloading the title Sometimes the download may have been incomplete or corrupted. Help fixing problems with BBC Sounds on your smart speaker teied all the usual reconnected numerous times but every day it loses its connection and the only solution is switch off and. Your WiFi may be affected by interference which would cause Switch Wi-Fi networks, if possible. Why do BBC Sounds streams stop or cut out when listening on my Alexa device? Why does Keeping them close together on an elevated spot in your house would be perfect. What is going on? More often than not iHeartRadio loses connection because there is an issue with your Internet connection. Read more. If theres still no connection, theres a possibility that youll have to contact your Internet Service Provider for technical support. Make sure the distance is less than 30 feet, with as few obstructions in the way as possible. You can request the specific radio station and it should play as normal.. However, there may be some exceptions. If you want to use your mobile device with Bluetooth, try to keep it line-of-sight. If you have any further questions, feel free to reach out to us. Restart Your Alexa. In the meantime, if you say Alexa, play BBC Sounds, she will then ask what you would like to hear. | If you tried the solutions above and came to the conclusion that your Echo needs replacing, check to see if your device is still covered under Amazons warranty. Playback stops unexpectedly: If SiriusXM stops playing on your Alexa device, please ensure your login is not currently being used in another location. The most recent device to be logged in will be the one that is able to play SiriusXM online. Your username and password can be used on more than one device - but only on one device at a time. For an Echo Dot, its a little trickier, as the Alexa app doesnt readily display the strength of the network youre connected to. There are also a number of instrumental tracks and meditation sounds that can help you fall asleep. Even dishwashers, air conditioning vents, or stereos can cause minor problems. Often, power cycling your cable modem or router is enough to resolve connectivity problems, but sometimes its necessary to contact your ISP. On the Echo Show, you can tap the Play/Pause as well as Next song buttons. Alexa Your email address will not be published. I can request a playlist, artist, song, or station from Amazon music and it will play. Audio stops playing on Galaxy mobile devices You can stop your Alexa from turning OFF randomly by ensuring your Alexa-enabled device is within the desired Wi-Fi range, and your Echo is connected securely to the internet. You should also check the Wi-Fi password and try to restart the modem and router. You can also do a factory reset. These problems can be easily fixed in the following manner. On the next screen, youll see the network youre currently connected to, as well as other available networks. We suggest that you start with a tried and true fix for electronic devices: the restart. However, if you dont have Guard Plus and need help troubleshooting your Echo, visit the Amazon help webpage for more options. Meaning, you can practically see your Echo from your mobile device, and vice versa. Does anyone know what a flashing blue light means? If the light is white, you are connected, and if its orange, theres no Wi-Fi connection. You have finished setting up your brand new Amazon Echo, and youre eager to issue your first voice command to Alexa, Amazons voice control system. Why Does Alexa Keep Cutting Out? At the end of the day, we all want to be able to listen to our music uninterrupted. Echo 2nd generation. Please use the Sonos app. This happens to me a lot, too. We are aware of this and working on it. How did you resolve the problem? Playing radio or music on a smart speaker is one of the most basic functions Alexa provides, which is why it can be very frustrating when it stops playing in the middle of a listening session. 1. WiFi Connectivity Issues How long will Alexa play music before turning off? So, if you want Alexa to play music for a longer period of time, ask her to play music at a low volume. With the classic Echo Dot, you can simply say, Alexa, next song.. For example, the Echo Dot does not have a built-in speaker, so you may not be able to hear the sleep sounds if youre using the Dot in a bedroom. But, with every problem, there is (usually!) If none of these tips seem to do the trick and nothing is wrong with the Wi-Fi connection, there is definitely some knotty issue with the hardware. This can be incredibly frustrating for Echo owners, as it can interrupt whatever music or podcast they may be listening to. Hold it in until the light rings turn on and off again. You can also ask Alexa to play a specific album, artist, or genre of sleep sounds. If the interruptions stop, then the music service was the issue. Fewer bars mean a weaker signal. If youre not sure which sleep sounds to choose, the Alexa app has a sleep sounds library that includes a variety of sounds and tracks. Your router may use both security protocols, WPA (Wi-Fi Protected Access), andWPA2 (Wi-Fi Protected Access II). First, you can stream music to your Echo via the Alexa app. You can access all of these sleep sounds by saying, "Alexa, play sleep sounds" or "Alexa, play nature sounds.". You can also ask her to keep playing the last song or station that she played. Checking on your Wi-Fi strength varies depending on which Echo you have. Streaming music to your Amazon Echo typically goes on without a hitch. There are a few common, and then those not-so-common issues that can cause this to happen. Alexa completely failing to understand a single BBB radio station pic.twitter.com/0SI6GV83dF. This will ensure that she doesnt respond to any of your questions or requests during the night. This is one of the most common reasons that your Echo has to keep buffering your music, or it stops altogether. Ease this congestion by turning off Wi-fi on devices youre not currently using. This does not effect our editorial in any way. Where I was trying to play iHeartRadio and it was dropping. Before the Echo device takes all the blame, you should check other devices (phones, tablets, smart TVs, computers) to see if they have a good connection. The most common cause of Alexas music pauses in the midst of songs is a faulty internet connection. All Rights Reserved. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. WebPlayback stops unexpectedly: If SiriusXM stops playing on your Alexa device, please ensure your login is not currently being used in another location. Do the same with your modem and router, and turn off the Wi-Fi on all connected devices. Turn off your Echo device. Alexas abilities range from turning on the lights to ordering pizza, but one of her most commonly used functions is playing music. One possibility is that the Echo is experiencing connectivity issues. I tried that and several other ways of saying it. This is a monthly subscription plan that makes it really easy to contact Tech Support. Please try again in a few minutes. A poor Wi-Fi signal makes it hard for your Echo to connect to the internet where its retrieving your music. But theres nothing more annoying than when the music wont play! Please tell us about it in the comments below! Terms of Use | Youre entire article speaks to obtaining a connection, yet the issue in the headline is about it continually losing a connection. | Turn off your Echo device. It is available and playable on other Tunein platforms but seems now to have been removed from whatever version Alexa uses. |. The Entertainment section is where youll find your recently played music, as well as other options for music and podcasts. WebConnect to your router's 5 GHz channel. Select your Amazon device, then Language, and ensure UK English is the set language. The app also includes a sleep timer, so you can set a time limit for how long you want the sleep sounds to play. Enter your username or e-mail address. I had the same issue on my echo dot this morning. Why are some programmes not available to download on the app? For more information please visit our Service Status Page. One day it will find and play a station the next it can't find it! This topic has been closed for further comments. Try asking Alexa play (radio station) on Tunein. 4 annoying things Alexa does on Once connected, youll be able to control which station and song you listen to, as well as the volume. The more devices that are using the same network, the more the Wi-Fi signal has to spread its bandwidth, resulting in slower speeds. Keeps Stopping Alternatively, in the Google Play Store, you can also use the menu that pops out from the left side of the screen, then go to My Apps and Games. Why Does Alexa Stop Playing Music - Smart Home Perfected Youll have to resolve your Echos connection issue before you can use it reliably. This can result in anything from distorted music, to your favorite song cutting out midway through. | Go to the Search bar, and hit the Alexa Skills category. You can ask her to play music from a certain genre, artist, or album. This is one of the most common reasons that your Echo has to keep buffering your music, or it stops altogether. Please check your device settings to ensure Wi-Fi stays enabled. Once there, search for Alexa. However, there have been numerous reports of Alexa abruptly stopping music playback for no apparent reason. If your Echo is connected to the internet and youre still experiencing issues, try unplugging the Echo for a few seconds and then plugging it back in. Your only other option would be to use your mobile device with your Echo via Bluetooth. I am quite new to this device, but have been happily using it without any real issues until last week. You get there by pressing Play at the bottom of the Alexa app home screen. I have my WiFi router scheduled to switch off at midnight and turn back on in the morning. In cases like these, it may be best to reach out to Amazon for further assistance. Keep Alexa Playing For Android users, youll go to the Google Play Store. With an Echo Show, you can simply use the Music or Media Not Playing with Alexa - Amazon Customer Service My Echo plus worked flawlessly for a couple of years. WebThere are a few basic troubleshooting steps that may resolve these issues. California Consumer Privacy Act | If you want to see if the Skill is the problem by disabling, then enabling them again, you have two options. WebOpen the Alexa app, then tap Settings > Device Settings. Go back to Skills and Games, search for the Skill, and Enable it again. In the App Store, you can also go to your account icon in the top, right-hand corner of the screen. Tap on your Echo device, select Bluetooth Why Does Alexa Keep Cutting Out? Solved! - The Gadget Buyer Tap on the Echo of your choice, and your device will connect. Connected TV Related Reading: Echo Show Song Lyrics Not Showing Or Being Really Buggy. Alexa Then, tap on the Skill that you want to disable. Weak Wi-Fi signal However, this range can be affected by obstructions. Reading this thread reinforces my sceptical view of gadgets which offer technology for the sake of it. At the bottom of the screen, youll even see examples of other music streaming services you can link to your Alexa app. You can then say, Alexa, ask BBC Sounds to play Radio 1, for example, and listen to BBC stations through your smart speaker as normal. Welcome to the Digital Spy forums. After connecting Alexa to new internet, I keep getting that my pandora can't be palyed. pic.twitter.com/CNXsPOfeuw. Spotify, and to a lesser extent, Amazon Music are two of the main culprits. This is the easiest problem to fix and will be covered in the next paragraph. Once you tap on that, youll see apps that were recently updated, or need to be updated. If you want to see if this is the issue, try using another music streaming service such as Pandora or Apple Music, just to see if the music has the same interruption. If that doesnt work, go down the list until the problem is solved. Amazon offers Guard Plus for Echo device owners. Perhaps its your Echo itself thats having issues. So, whats causing this issue and how can you fix it? If nothing else helps, factory reset and starting from scratch will most likely do the trick. Or even more frustrating, what if the device is continuously disconnecting and reconnecting? Disclaimer: Some pages on this site may include an affiliate link. Alexa Won't Play Radio - 9 Quick & Easy Fixes - ToolCrowd The first step is to check your internet connection. For Apple/iOs users, youll need to visit the App Store. One way many people use it is for playing music. Sorry, we're still checking this file's contents to make sure it's safe to download. The only way I can get Alexa to play the French radio station Melody is to say "Alexa, ask TuneIn to play the radio station Melody" Most UK radio stations I can get to work by saying "Alexa, play "radio station.". Save my name, email, and website in this browser for the next time I comment. Then one day it went offline and nothing i did resolved this. Your comment will be manually reviewed and approved by Tristan in less than a week. Did your Echo have connectivity problems? On the next screen, go to the tab labeled Your Skills. Here on Smart Home Point, she shares her knowledge with the world in hopes itll help you create and maintain your smart home. Restart your Alexa device by unplugging the power Checking on your Wi-Fi strength varies depending on which Echo you have. Note: Connection to your router's 5 GHz channel isn't applicable with Amazon Tap. But, unfortunately, problems streaming your favorite music or podcasts may sometimes occur. 5GHz guarantees a stronger and more stable connection (if the Echo is close enough to the router, of course). Here are some useful tips for solving your Echos connectivity problems. This is based on how long the music has been playing and how loud the music is. Like apps, skills give Alexa the The third possibility is that there is an issue with the Echos software. Whether its Rock, Rap, Latin, or Classical music has the power to move us. Sorry, our virus scanner detected that this file isn't safe to download. Flashing on and off not going around. Other times it plays up to 50 songs on my list, but it always gets to Alexa saying " having problem playing pandora lisit". The most recent device How do you get Alexa to play continuously? Try switching the security protocol to just one of them. If youve tried all of these troubleshooting steps and youre still experiencing issues, contact Amazon support.

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