Refer to Returning General Merchandise for information on how to create a return authorization number. I'm going to buy a fendi bag on your web. Bluefly uses a variety of shipping arrangements with brands, and some may result in longer shipping times than others. Depending on your card issuer your refund may take 5-10 business days to appear on your billing statement. Bluefly.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Additional comments are also welcome on the authorization form. Tip for consumers:Check the return policy before ordering. The complaint has been investigated and resolved to the customers satisfaction. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Fulfill your fashion obsessions with none of the guilt. $195 From $36.99 Save 81 %. If you checked out as a guest, please click here to first create an account with the email address used on your order. Please note that additional fees may apply. BBB Business Profiles may not be reproduced for sales or promotional purposes. This company does not typically respond to reviews, I Ordered a pair of off white odsy 1000 shoes and they came in one week very authentic everything was new and the shoes were real all these other reviews that are negative are from there experience don't let it change ur mind on weather u should purchase from boxes, unless the address is a university address. 1998-2020 BLUEFLY.COM OR ITS AFFILIATES ALL RIGHTS RESERVED. Price: $775 Please note- Outbound shipping charges are not refunded when making a return. I had the item authenticated by a third party yet their customer service team have been extremely abusive and rude denying the determination and refusing a full refund. Please follow the Return Merchandise Authorization or RMA instructions or reach out to Customer Service atflyrep@bluefly.com with any questions. Submit a complaint and get your issue resolved. It was enjoyable. Well, I've ordered several items from Bluefly website and never delivered my stuff! Pack the return and the return confirmation page in the original package, if possible. Then I tried again and they stated that a return label would be at federal express store, I . If an RMA is not provided with your refund delays can take up to 2 weeks. Share your photos and videos with others to prove the truth of your words. It wasn't what I expected (item color didn't look the same on the site and the actual) so I decided it will go back. WHAT IS THE RETURNS POLICY Email us at. Tip for consumers:Be aware of $20 to return! If you have a Bluefly account: Log into My Account. Then, under the Order Status section, find the order for which you want to create a return and click Return an Item.If you do not have a Bluefly account. Here is the BlueFly return policy: Returns must be in their original, unused, and undamaged condition . Finally got return label, sent items back and no refund until I contacted them again 2 months later. We look forward to hearing from you. Return time frames may vary and are indicated with each item's description. In an industry where online shopping is inevitable, there should not be all these fees to return an item because it didn' t fit. I have been a heavy consumer of designer fashion for almost 50 years and believe Bluefly is the worst platform. Return time frames may vary and are indicated with each item's description. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. Bluefly is headquartered in New York, New York. Thinking I had misread the information, I contacted their customer service department, asking for clarification. Obviously they are not willing to issue credit back for return. I could not find a "forget password" button, so I contacted their support team. I bought quality clothing at a reasonable price. Did you return the desk? If the bag is used, the description will state this information. Login. Be advised that returns must be tendered to the carrier within 7 days of RMA issuance or the package will be returned to you without a refund being processed. If you returned a gift for Bluefly store credit, please allow 3-5 business days for the store credit to appear in your account. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. click here for more details. With 3000+ brands, Bluefly is the fashion destination for the style-obsessed. Bluefly will not be responsible for lost packages without proof of this receipt. Probably my last purchase from Bluefly.com. I called their customer service and they answered one week later saying nothing that would have something to do with my issue. Products ship from different warehouses, and need to be returned to the correct address. There is a chance that you will receive different RMAs and shipping labels for multiple items within one order. If you refund the original payment method and use our pre-paid domestic return label, $6.95 will be deducted from your return total. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. $13.50 $ 13. I received an email indicate that return will be credit within a 10 days period. That was not nice. You are using an out of date browser. The biggest problem was it didn't came with an authenticity card. THEY KNOW MY NAME MY NUMBER MY CREDIT CARD BUT I CANNOT HAVE AN INVOICE, IN ADDITION THEY HAVE A FAKE PHONE NUMBER THAT NO ONE IS ANSWERING AND DROP AFTER 2 RINGS.I CONTACTED AMEX THAT ACCEPTED MY DISPUTE AND REFUND THE MONEY .I TOLD THEM TO SEND ME THE RETURN ***** SINCE AMEX REFUND THE MONEY BUT THEY ARE INSISTING THAT IS FINAL SALE AND THEY DONT SEND THE ***** TO ME WHAT IS WRONG WITH THEM ? i always put them in their case, didn't drop them, didn't step on them, didn't sit on them, cleaned them - essentially i took very good care of them. That lowers the value of the bag. Well guide you through the process. Bluefly offers a variety of fashion options from a wide range of designer brands. I don't like there return policy.It's hard to know your shoe size with different brands.I didn't know they charged $20 to return. the bag indicated is the final sale - no return or exchange. Gain trust and grow your business with customer reviews. I'm so sad right now. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Bluefly, Bluefly earns 94% level of Trustworthiness. They are the worst. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Verification can help ensure real people write reviews about real companies. Bluefly is unable to process your refund if products are returned to the incorrect address. If an RMA is not provided with your refund delays can take up to 2 weeks. It also suggests that the company is organized and has taken steps to secure its online presence. Will never use again and lesson learned check reviews prior to purchase! Get started - it's free. The next day I received an email indicating that I need to call them. It is almost 2 month as Bluefly received my return and didnt send my refund. News. 2. No one in my family with size 5. About. We will refund the purchase price less shipping costs. You can find the article in the NY Times if you do a search. Depending on the item's return policy, we are happy to accept the item(s) you have ordered once they have been received. Anyways, the return address for bluefly is 5389E Provident Drive, Cincinnati OH 45246. Bluefly Customer Support: Poor Performance. This will surely increase the credibility of your complaint. Placed an order, cancelled immediately and was told orders cannot be canceled because they process and ship so quickly- lie- took 3 more days to ship- sent item back as soon as I received it- They charged $23 to return a $100 dress- Horrible customer service, nonsense return policy- please shop at more reputable site- they have a D+ rating on BBB for a reason. The rep was able to provide a tracking number, track my return and inform me that my package was just received. How do i know if an item is new, used etc? I have no idea how that even happened but I'm very disappointed with Bluefly because they provided no help and refused to fix their own mistake. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I'm done! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Discounts will be reflected in cart after the promo code is applied to the order. I will not order from Bluefly ever again! They were not helpful and actually abusive. Expedited shipping is not currently available for selection. I will never order from Bluefly again! This complaint was posted by a verified customer. But unfortunately I forgot the password to my account. Everly Womens Leather Tall Mid-Calf Boots. I don't believe their return policy is very clear on the site at all. Thank you for reaching out to us and we hope to hear from you soon. Returns will be processed within 10 business days from the date we receive your package. They sent sent defective item and refused to give full refund! Contact Customer Service who will need to issue a new return label. Worst customer service ever!!!!! The latest complaint Gucci messenger bag was resolved on Mar 28, 2023. Contact Customer Service who will need to issue a new return label. it is unconscionable that Bluefly charges $21 to return an item, especially when 1) you've already paid a delivery fee, and 2) the reason for the return is a problem with the item. My concerns were immediately resolved. I would not ever buy from them again. I made copies of all the paperwork Bluefly sent me (as is my SOP) including the packing slip, the back of the packing slip and the DHL label with the tracking number. We work hard with these partners to offer competitive pricing on our products. Returning Multiple Items From One Order Hopefully, they will be able to locate the package. I have had multiple issues with my order, to my disappointment given I thought I would give Bluefly another try. In addition no invoice inside the box no tag attached to the bag An initial fee of $12.95 will be deducted from yourrefundfor the first shipment of every order for processing of the return. it is unconscionable that Bluefly charges $21 to return an item, especially when 1) you've already paid a delivery fee, and 2) the reason for the return is a problem with the item. Click on the attachment to access the shipping label. People make mistakes, but refusing to correct them and leaving your customers hanging out to dry is not ok. Hope it was worth it to you, Bluefly. We will also send you a return confirmation email so that you can access your return confirmation and domestic return shipping label to print later. They may ship directly from different marketplace partners. It goes against our guidelines to offer incentives for reviews. I made an order as a guest Hi Glitt! I was informed that I could pay the postage myself, but I would still be charged the $20 fee for restocking. That is the only way I can have my money back. I cant find their contact phone number or chat to even ask customer service about status of my refund. Good luck. Here are 8 tips for writing great reviews. I ordered pre owned pink off white odsy sneakers. BBB is here to help. Curbside delivery does not include set up or assembly of items, nor removal of packaging materials. If you checked out as a guest, pleaseclick hereto first create an account with the email address used on your order. Order an item on their website that shows in stock. Ignite your style with over 1,700 designer brands at a premium discount - up to 40% Off retail. Even if they have the right one in stock. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? I ordered for a red patent opyum sandals and they sent me a matte black opyum pumps. Not cool. Bluefly ranks 14th among Designer Clothes sites. Please refer to the section on Returns for information on how to create an online return. Researched & Written by Jessica Vyvial-Larson on the FlexJobs Team. Bluefly has an average consumer rating of 2 stars from 23 reviews. has anyone done this before from this store? Step 2: If your order is eligible for online returns, and is within the allowed return window, you will see a link that says "Create a Return Label" on the Order History page of your account. If the tracking information for yourpackagesays delivered and you have not received it, we recommend checking with any neighbors, housemates, or leasing offices who may have received the parcel on your behalf. Carrying high end merchandise is obviously no indication of what type of service will be rendered. The item was returned to Bluefly.com using the prepaid **** return label Bluefly.com provided me with, *****, on 06/21/22. Pay close attention to their return policy. Product on Bluefly are available in very limited quantities for only a short period of time. This is the second time I have ordered something from Bluefly that they said was in stock, but wasn't! So, I called. Bluefly is rated an A+ with the Better Business Bureau (Source: BBB.org); Bluefly has been in business since 1998 (Source: Bluefly.com); Bluefly offers free returns and exchanges (Source: Bluefly.com); Bluefly offers discounts of up to 90% (Source: Business Insider); Bluefly ships to over 100 countries worldwide (Source: Bluefly.com) I contacted immediately customer service asking to return it and making a bought 2 pair of boots (orders [protected] and [protected]), they both were small, returned using label provided by Bluefly. Be advised that all returns have a 7 day shipping window from the day the RMA is assigned. Large pieces of furniture or shipments that cannot be delivered by standard parcel post methods and will arrive via freight. We will send an email to the Gift recipient with instructions on how to access the store credit for use on a future purchase. 7,051. This review was chosen algorithmically as the most valued customer feedback. 12605 Views. We all know that sizes can be all over the board. Fraudulent. I confirmed with customer support that the NEW BV belt I want as a gift was gonna come in the original BV box. I recently purchased a dress and although the dress didnt fit., Blueflys customer service was a perfect fit for me!!! The return label will appear as an attachment at the bottom of your email confirmation. Products used:None. When I wanted to return it, they sent me a label, I sent it back and got a .04 credit. I cannot think of any retailer that penalizes you for shopping with them. Bluefly was founded in 1998 as an online fashion retailer. 1. call pushes the current value of the RIP register (return address) to the stack + does the call. Featured review. We looked at designer & luxury fashion brands similar to Bluefly in products and services offered and ranked them according to product features, overall customer ratings, brand popularity, price point and value, shipping and returns policies . I will never shop Bluefly again. No Exchanges I expected them to re-send the parcel with items I bought, or similar, and ask OR refund but they have circling around the issue for over a month. I emailed then seconds after I saw the receipt in order conformation email. I would never purchase again, especially big ticket items. Please note that all orders are charged in United States Dollars (USD). The complaint is very unclear and makes it sound like you just expect them to fix the problem without you doing anything? I don't know what to do. Here is the BlueFly return policy: Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. 877-258-3359. Blue fly or not (trust me there service is excellent!). I'm shocked they're still in business with these awful practices and scamming consumers. Return time frames are either 14 days (from the delivery date) or final sale; this is indicated in each item's description located on the product page. The confirmation came through as a size 9 and Bluefly blamed me for their mistake and sent the wrong size despite numerous emails from me asking them to cancel the transaction. This doesn't count how long your Bluefly order will arrive at MyUS. Bluefly are refusing to return my emails and of course the customer service number isn't "accepting calls". The bag was showing with brand name and I thought was same as I bought year ago at the official store Coupon codes are only valid during the stated promotion times and cannot be applied retroactively to purchases made prior to the start of this sale or to purchases made after the end of this sale. Bluefly ranks 14th among Designer Clothes sites. Tip for consumers:make sure you are willing to lose you money before doing any business with this company, Products used:nothing never received items since they were mailed to an incorrect address and not recovered. If the tracking information for yourpackagesays delivered and you have not received it, please reach out to us at flyrep@bluefly.com and we will look into it for you. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. As well as postage. Hi Nancy, Weak follow up and customer service people aren't reading emails correctly. In addition, their sizing guide is way off! This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information. Return shipping will be taken care of by Bluefly for damaged or wrong items sent.click here. Zero customer service. Quick facts: Is Bluefly Legit. This is horrible, especially since the item I ordered is defective (the zipper is broken). 13,930. Not worth the headache to deal with scammers. 4.9 Total Score. Please ensure this is entered in shipping information on your order. Thank you for ruining my sister's Christmas! The bathing suit was 27.94, they ripped me off with the label sent. Sloppy management and website security non-existent. Please allow 5 to 10 business days for package transit, plus an additional 2 to 3 business days for processing after receipt at our Fulfillment Center. I purchased shoes from them, didn't like them. I sent letter to their legal counsel. Be advised that all returns have a 7 day shipping window from the day the RMA is assigned. As a marketplace, we have many suppliers and we areunable to offer exchanges. Pieces Sent Back After The Return Period Or Without Original Packaging And The Security Tag Attached, Will Not Be Refunded. 2023 Bluefly That rubbed me the wrong way and I even attached photos to prove that they were worn. Discover deals and discounts on Bluefly at Zulily. We do not accept cash, checks or cash-on-delivery (C.O.D.). They provide excellent customer service. I was given the runaround by their rude customer service because they were trying to ride out their 14 day return policy. This information can be found by visiting FedEx directly. We are a week past Christmas, and I still don't have the gift I paid for. I orsered size 8 and receivwd size 5. Bluefly already went out of business, once back in 2019. Beware of this scammer who is their customer service rep Tyler M he scams and bullies customers we were told hes on his way out. In other words, they are scammers! Companies can ask for reviews via automatic invitations. So disappointed since these were items I really wanted. Write the return address on top left of a label if you're sending a package. First off they messed up and sent me a wrong item. Upon reviewing your account I notice you took the time to leave negative feedback yet you never took the time to reach out to us to see if we could assist you. I've never been so disturbed by an online retailer. I have a slightly different concern but is also about Bluefly and returns. I can't reach their phone line. They claim to have an authenticity guarantee yet are unable to provide actual proof of authenticity as they are not authorized distributers. Self-service customer returns. This better-than-thou attitude is astonishing as they're in wrong in the first place. Final sale items are excluded and can not be returned or exchanged and all items must be unworn, unwashed and undamaged. If you wish to have the refund processed back to the Gift giver, click the box to Credit back to the Gift giver.. Bluefly's headquarters is in Florida, United States of America. Call Bluefly, Inc. customer service faster with GetHuman. Their website is so baggy, full of errors. I didn't check their return policy before ordering a dress last week because I didn't know their policy had changed. A return authorization number is required to return merchandise. Surface damage such as minor fabric tears, crushing, indentations, and scratches are subject to local repair at Blueflys cost. After finding and purchasing the pants from Bluefly, I was advised they were already found elsewhere. Bluefly strives to ensure accuracy of all orders and apologizes in advance should we not meet this expectation. We take authenticity seriously so if you feel that the item is fake, I encourage you to contact Customer Service with images so that we can investigate. My item is over $250. If you are experiencing issues with the item received, please contact Customer Service for more information at flyrep@bluefly.com. We found clear and detailed contact information for Bluefly. Like many others I put into UPS a pair of shoes to bluefly.com on the same day they were delivered. Plus, you have to pay to return the item. Shipping charges are not refundable. We are excited that you are are interested in ordering something from Bluefly! This website Bluefly.com all started out in the year 1998 providing customers with fashion trends, excellent value and designers brands for the choosing. But this has been the worst, worst experience ever! Ordered product noticed every day no shipment details were ever updated. Yep, they wanted that much money to return the item! They do not clearly state their unfair refund policy on the first page of their website and a class action suit should be brought against this company and their website. Placing it in a different location on the envelope may confuse the post office. Like the description is not even close. I want to purchase a burberry bag from bluefly, will it be authentic? It is now nearly 3 weeks since I sent back the shoes and I have yet to see a dime. Bluefly sells out of inventory very quickly; therefore we are unable to process exchanges. 877-258-3359. Every time I have been promised my refund, given a bogus "confirmation" number and have yet to see the correct refund. . Copyright Store Return Policies. The bag is new and authentic. Products. I've returned items to Bluefly and didn't use DHL. They don't take ANY responsibility and they even accuse YOU of being dishonest even if you provide solid evidence! Parcel not delivered and they won't refund!!! Simply appalling. Had I known they would charge me $21.90 to return something that didnt fit, I wouldnt have done business with them in the first place. Carrier tracking information will be provided by the carrier once your delivery has been scheduled. *Important Note: Late returns will not be accepted past their indicated returns period and no refund will be issued. $21 return fee!! The person at the customer service center called Chris told me that once the product is returned from the delivery to the wrong address, they would refund my money. Such a toxic business! Automated shipment tracking. The Bluefly.com return policy is very unclear and seems a bit arbitrary. Bluefly offers fast and easy online returns. Bluefly Customer Service. I have tried to contact Customers Support twice, but they replied with an automatic message with no further response. This could range from 2 days to a couple of weeks. Please note- Outbound shipping charges are not refunded when making a return. FINAL SALE items are not eligible for refund, exchange, or store credit. Order was place in early December, but nothing ever arrived. Terrible attitude, condescending and I will truly never ever ever recommend or use this site again. THIS IS RIDICOLOUS ! Bluefly has a rating of 3.07 stars from 642 reviews, indicating that most customers are generally satisfied with their purchases. I placed a order for A Lanvin hat the order was Flagged for Fraud it didn't go through I let the bank know that it was me they told me place it again so it would go I did I received to different orders I started a return but I wanted to know why was I being held responsible for the return charge somebody from the response team emailed me with a nasty respond we went back and forth I asked to speak with a actual person because whoever keeps emailing me needs to be retrained I also provided proof that the 1st order said it didn't go through the person was so mad that Blue fly waived the return fee they made sure I knew that also the hat came without the rags attached but since I was treated so nasty over $20.00 I'm going to pay the return fee for the order hat they can return me my money this is probably why the bank flagged it in the 1st beginning no number no nothing to speak to somebody.

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