Read our privacy and cookie policies. All rights reserved. Patients are referred to the AEC unit by their GP or by the emergency department. Thank you for the care and kindness I received in EPU. Despite chronic understaffing and overcrowding, everyone from the receptionists to the nurses and doctors were excellent. ")U!3] 7W0x'^jz[!VSsZab$x9[Z#q)'*5HiGm-F;pLMTks=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^?hz?n(3 n#]MW:$4T"W h`)!Qmo,W lDfDVPvE&>R0"u7{:_g3EGCS`qWcTt(*yQ&hI%Euv,eYcN,-o -" $L 4G%TU^zB~[M1 If you need this document in a different format, please emailinfo@healthwatchhounslow.co.ukor call020 3603 2438. We are extremely busy in our emergency department so please use our services wisely. %%EOF Close menu, I had breast surgery last week apart from the initial wait in the elective surgery which was terrible unprofessional and no confidentiality whatsoever, the anethasists, doctors and nurses were fantastic helpful and caring. West Middlesex University Hospital | Isleworth Really bad experoence. startxref I am sorry to read that your experience has not been great. <<475FA9A38A28CC4B8CF89E8AC5F27302>]>> r`$8S+1A%@s CQ? [x0`f`` I was examined and given a likely diagnosis and referred back to my GP, which turned out to be the right call. What a good service and a brilliant team. Report review titled Wonderful caring and thorough treatment as unsuitable, Dear writer, 1}OI6)gT\ "wAEI\7Y@*#;KsBaO-JY@*N!N9l|=Z;~L,f 267, 117, 110 and H28 buses. The nearest underground station is Hounslow East, which is approximately 1.6 miles from West Middlesex Hospital. Mount Vernon Hospital. To view the report, please click on the link below: In early September 2015, Healthwatch Hounslow began a Survey to review the Ambulatory Emergency Care (or AEC) service, currently based in the West Middlesex University Hospital. Review titled Outstanding care Rated 5 stars out of 5 by Anonymous - Posted on 12 April 2023 I went to A&E around 5am on a Sunday with severe abdominal pain. From the receptionist to the nurse and the doctors, staff were rude, showed no compassion and quite unfridly. Despite chronic understaffing and, I want to thank you so much for the incredible care I received in a&e. Ambulatory emergency care unit: 01284 713541, Ambulatory emergency care office: 01284 713785, We are located on the Groundfloor of the hospital. PALS e-mail: chelwest.wmpals@nhs.net Homepage Chelsea and Westminster Hospital NHS Foundation Trust I am sorry to read about they delay you experienced attending our Emergency department at West Middlesex Hospital. 0000000985 00000 n Its staff and services were transferred to various sites within the University College London Hospitals NHS Trust. Ambulatory emergency care (AEC) & Same Day Emergency Care (SDEC) Cancer services Cardiology Care of the elderly Dermatology Diabetes Endocrinology Gastroenterology (including hepatology) Haematology Memory clinic Neurology Renal (kidney) medicine Respiratory medicine Rheumatology Stop smoking service Stroke & TIA services Cancer services Best wishes, Start your journey here Chelsea and Westminster Hospital NHS The team could not have been more thorough or thoughtful. West Middlesex University Hospital Overview Overview Departments and services Facilities Ratings and reviews Leave a review Contact us Address Twickenham Road Isleworth Middlesex TW7 6AF Get directions (opens in Google Maps) Phone 020 8560 2121 Online Visit Hospital website Find another hospital Care Quality Commission inspection rating Camelia Hillingdon Hospital. Acute Medicine | London Chelsea and Westminster Hospital - Care Quality Commission - CQC Ambulatory emergency care (AEC) & Same Day Emergency Care (SDEC) I want to thank you so much for the incredible care I received in a&e. Our locations :: West London NHS Trust The AEC unit provides same day assessments including blood tests, electrocardiograms (ECGs) and radiology investigations. The receptionist I encountered was rude and unprofessional. Some patients may return the following day for further investigations and treatment. The value of ambulatory emergency care (AEC) and same day emergency care (SDEC) is streamlining clinical processes so patient care can be delivered on the same day, reducing admissions and reliance on hospital beds to improve patient flow. I hope your Husband is doing better and I wish him a speedy recovery. SUz\` 'Vk6%`5=eQu` iXGHjA=QznWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWz`tAU-,320Bn\J D) West Middlesex University Hospital (WMUH) is an acute NHS hospital in Isleworth, West London, operated by Chelsea and Westminster Hospital NHS Foundation Trust.It is a teaching hospital of Imperial College School of Medicine and a designated academic health science partner (Imperial College Academic Health Sciences Partnership). Ambulatory Care Services - Participants Close menu. In particular the nursing staff on both wards were excellent especially since it was a difficult period having Easter followed by the doctors strike. King George Hospital. Central Middlesex Hospital Ealing Hospital Northwick Park Hospital St. Mark's Hospital Your outpatient appointment Blood tests Online appointments Your online appointment letter Change my appointment Picking up medicines Your planned procedure or endoscopy MyPreOp questionnaire During your stay Mealtimes, food, and menus 0000469513 00000 n 0000001483 00000 n Barnet and Chase Farm Hospitals NHS Trust -. (AEC) staff were not always able to follow up patients requiring urgent investigation or ongoing . Where to get your vaccine :: North West London ICS Details: West Middlesex University Hospital, London Best wishes, Reviewed admission and discharge data, identifying prevalence rates, financial impact indicators and speed of service. 2016 NHS AEC hosted by NHS Elect. Thank you for taking the time to feedback your experience from your recent attendance at West Middlesex hospital. We as a Trust take pride in being open and honest with our patients, as well as demonstrating unfailing kindness. Across our three programmes we have worked with over 150 organisations. %PDF-1.4 % Queen's Hospital. If you would like to discuss your experience further, or would like to raise it as a concern, please get in touch with our PALS team: I am really pleased to read that you received brilliant care throughout your time at the hospital. You must live or work in Hounslow or have been a recent inpatient at West Middlesex Hospital. Contact us | LNWH Thank you for taking the time to feedback your positive experience attending The West Middlesex A&E department. Instagram, 2023 It can also provide current treatments such as intravenous antibiotics, blood transfusions and iron infusions. I am happy to read that you received outstanding care and overall had a positive experience. 100 Years of West Middlesex. The nearest train station is Isleworth, which is approximately 0.5 miles from West Middlesex Hospital. Resuscitation CW Events | Eventbrite 232 9 Parking Best wishes, I am happy to read that you had such a wonderful experience and will be sure to feed your kind words back to the A&E department. We use cookies to give you the best online experience. endstream endobj 239 0 obj <>/Size 232/Type/XRef>>stream All patients are then seen by an advanced nurse practitioner or junior doctor, before being seen by a consultant who specialises in acute medicine. The trust operates at two acute sites: Chelsea and Westminster Hospital and West Middlesex Hospital. Report review titled Not compassionate,rude and unfriendly as unsuitable, Dear writer, The Patient Experience Team. Imperial College Healthcare NHS Trust | Ambulatory emergency care Patient Experience Team. rS&cD5Ts6'E7FdU()8GHVe*9:IJWXYZftugvwhijxyz i !1AQa"q2#BR 3br$Csc%4S5&DTdEU' They made me feel very comfortable and at ease, Report review titled fantastic treatment as unsuitable. London Thank you for your lovely feedback. I was able to see a doctor in under 2 hours, which is unheard of these days. Instagram, 2023 0000001132 00000 n We do not tolerate unprofessionalism and rudeness from our staff, I sincerely apologise for the lack of care and understanding provided overall. NORTH EAST AND CENTRAL LONDON Training Programme (NCEL) Barking, Havering & Redbridge University Hospitals NHS Trust -. Why is hand washing so important on the Neonatal Unit? Ambulatory Emergency Care Report - September 2015 For more information, visit the CQC website. Please accept our apologies for your experience. I had breast surgery last week apart from the initial wait in the elective surgery which was, I went to A&E around 5am on a Sunday with severe abdominal pain. 0 Receptionist could talk on their mobile phone whilst checking you in. During January 2023, the London Ambulance Service NHS Trust (LAS) invited every local Healthwatch in London to provide input to shape a new organisational strategy for 2023 28. Chelsea and Westminster Hospital NHS Foundation Trust, Gastroenterology and nutrition (children), Your mental health and emotional wellbeing, Birth preparation/antenatal classes and Padlets, Maternity equality diversity and inclusion, Ambulatory emergency care (AEC) & Same Day Emergency Care (SDEC), John Hunter Clinic for Sexual Health (JHC), Dietary Guidance after Intra-gastric Balloon Insertion, Dietary Guidance after Gastric Band Surgery, Dietary Guidance after Gastric Bypass or Sleeve Gastrectomy Surgery, Liver shrinkage diet for Bariatric Surgery, Ramadan and Fasting After Bariatric Surgery, Reactive Hypoglycaemia After Bariatric Surgery, Vitamin and Mineral Supplements After Gastric Band and Balloon Insertion, Vitamin and Mineral Supplements after Gastric Bypass or Sleeve Gastrectomy, Gabapentin for itching, information for children after a burn, Burns outpatient dressing clinicsguidance for parents, Coping with the stress of a traumatic incident, Guidelines for patients with Duoderm dressings, Scar tissue and contracturesinitial stage, Scar tissue and contractureleaving hospital, Caring for your childs new skin following a burn injury, Percutaneous achilles tenotomy in clubfoot (Ponseti method), COVID-19 vaccination guide for people with a weakened immune system 3rd dose PLUS booster, Hearing Aid Fitting - Referral from ENT (WM), Paediatric transition to adult audiology services, Swim moulds policy and collection information, After Removal of Bilateral External Nasal Splint (POP) and Internal Nasal Splint, Removal of stitches from ear area and canal, Thyroid and parathyroid disorders and treatments, How to access sick pay/employment support following hand Injury, Children visiting the intensive care unit, Intensive Care Unit (ICU), information for family and friends, Investigations in the Intensive Care Unit, Role of the physiotherapist in the Intensive Care Unit, Confidentiality of personal informationyour information, your rights. I was very anxious and her whole approach was so kind and genuine. First opened as the Middlesex Infirmary in 1745 on Windmill Street, it was moved in 1757 to Mortimer Street where it remained until it was finally closed in 2005. West Middlesex University Hospital We are located in Outpatients 1 at the front of the main hospital building, next to the WHSmith shop. . The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters, for patients, their families and their carers. St Mary's Hospital. Routes 110 and 481 stop within the grounds of West Middlesex Hospital, close to the entrance for the Urgent Care Centre. O-Block Therapies Centre (WMUH) - HRCH If you would like to discuss your experience further, or would like to raise it as a concern, please get in touch with our PALS team. Patient experience Manager, review titled Wonderful caring and thorough treatment, review titled Not compassionate,rude and unfriendly. You will be welcomed on arrival and given an approximate waiting time by the nurse. xref The Ambulatory Emergency Care Unit is located in Outpatients 1 at West Middlesex University Hospital, Twickenham Road, IsleworthMiddlesex, TW7 6AF. Royal London Hospital. It felt like they were angry with you for bringing your child to urgent care. dhYUK 9`nZ&vD. West Middlesex University Hospital site Twickenham Road Isleworth TW7 6AF occupational.health.wmuh@wmuh.nhs.uk 020 8321 5044 London It monitors and inspects services, to make sure they are safe, effective and provide high-quality care. Middlesex Hospital was a teaching hospital located in the Fitzrovia area of London, England. Once they arrive at the unit they are assessed by a nurse who usually performs routine investigations and observations. We do not tolerate unprofessionalism and rudeness from our staff. I came at emergency with eye infection and have been waiting 4 hours and nobody call me, after 4hours waiting I asked at reception how long Should I wait ,and they were very rude . Participating organisations for each programme are listed below: Sites who are currently involved, or have taken part in, the accelerator programme are: To register your interest and find out more about joining, please email aec@nhselect.org.uk, We use cookies to give you the best browsing experience on our site. chelwest.patientexperience@nhs.net Who wants to spend their whole day waiting in urgent care if their problem doesnt bother them. All the best, Thank you for taking the time to feedback your experience. Accident & Emergency | North Middlesex University Hospital Visited Respiratory Medicine on April 2023, Report review titled Brilliant care as unsuitable, Dear writer, Middlesex Hospital - Wikipedia endstream endobj 237 0 obj <>stream How we can help - The Mulberry Centre Your feedback will be escalated to the departments manager for investigation. West Middlesex Hospital Ambulatory Emergency Care (Tue-Thu) T: 07825 422 536 E: caw-tr.adocwestmid@nhs.net Medical photography Pathology services Pharmacy Theatre services Treatment Centre Anaesthetic services Burns anaesthetic service Children's anaesthetics Adult intensive care unit (ICU) Support for patients Patient information/downloads Brentford Workhouse Infirmary (1896 - c.1920) West Middlesex Hospital (c.1920 - 1931) West Middlesex County Hospital (1931 - 1948) West Middlesex Hospital (1948 - c.1980) Address. To celebrate West Middlesex's 100 th year from 17 September 2020-2021, we are launching an online exhibition, displaying key moments of the hospital's past.We'll be celebrating the fascinating stories from our staff and the local community, and finding out what makes West Mid such a special place. Instagram, 2023 The work undertaken within this review will go some way to identify clinical and financial outcomes of the service, prevalence of conditions, prevention rates and if the needs of patients from diverse, hard to reach ethnic minority language groups and those with a need for British Sign Language (BSL) or visual impairments are realised. PDF Welcome to the Ambulatory Emergency Care Service West Middlesex University Hospital xb```b``Vf`f`ef@ aV daHl `W!1*|Zhzi[a?vxM+r)v )((be2%@cU Ayana trailer West Middlesex University Hospital has not yet replied. Patient Experience Co-ordinator. PALS e-mail: chelwest.wmpals@nhs.net Kind regards, Eligible cohorts include: (1) adults aged 75 years and over (2) residents in a care home for older adults (3) individuals aged 5 years and over who are immunosuppressed. The Care Quality Commission (CQC) is the independent regulator of health and social care in England. Anyone who has a chronic illness and requires end of life care or is supporting someone who is receiving end of life care. West Middlesex University Hospital (WMUH) is an acute NHS hospital in Isleworth, West London, operated by Chelsea and Westminster Hospital NHS Foundation Trust.It is a teaching hospital of Imperial College School of Medicine and a designated academic health science partner (Imperial College Academic Health Sciences Partnership). West Middlesex University Hospital Isleworth European Paediatric Advanced Life Support (EPALS) 17-18/05/2023 European Paediatric Advanced Life Support (EPALS) 17-18/05/2023 Wed, May 17, 08:00 Chelsea and Westminster Hospital London 604.79 Newborn Life Support (NLS) - Chelsea & Westminster Hospital 08/06/2023 However, if you are unsure about where to go, please call NHS 111 before coming to our emergency department who can best advise you on your next step. In emergency and life-threatening cases continue to come forward as normal or call 999. In early September 2015, Healthwatch Hounslow began a Survey to review the Ambulatory Emergency Care (or AEC) service, currently based in the West Middlesex University Hospital. Read our cookie policy to learn more>, Ambulatory Emergency Care Network - Cohorts 1-10, Surgical Ambulatory Emergency Care Network - Cohorts 1-4, Ambulatory Emergency Care Accelerator Programme, Calderdale & Huddersfield NHS Foundation Trust, Hull & East Yorkshire Hospitals NHS Trust, Royal Liverpool & Broadgreen University Hospitals NHS Trust, North Cumbria University Hospitals NHS Trust, Northern Lincolnshire & Goole Hospitals NHS FT, Cambridge University Hospitals NHS Foundation Trust, Countess of Chester Hospital NHS Foundation Trust, East Kent Hospitals University NHS Foundation Trust, Kettering General Hospital Foundation Trust, Kings College Hospital NHS Foundation Trust, Sandwell and West Birmingham Hospitals NHS Trust, St Helens and Knowsley NHS Foundation Trust, The Dudley Group of Hospitals NHS Foundation Trust, Basildon & Thurrock University Hospitals NHS FT, Epsom & St Helier University Hospitals NHS Trust, Heatherwood & Wexham Park Hospitals NHS FT, University College London Hospitals NHS FT, Royal Bournemouth & Christchurch Hospitals NHS FT, University Hospitals Coventry and Warwickshire NHS Trust, University Hospital of South Manchester NHS Trust, Yeovil District Hospital NHS Foundation Trust, University Hospitals of Leicester NHS Trust, University Hospital of North Midlands NHS Trust, Colchester Hospital University NHS Foundation Trust, North Middlesex University Hospital NHS Trust, Neath Port Talbot Hospital, ABMU Health Board, Princess of Wales Hospital, ABMU Health Board, Solihull Hospital, Heart of England NHS FT, Norfolk & Norwich University Hospitals NHS FT, University Hospital of Llandough, Cardiff & Vale UHB, University Hospital of Wales, Cardiff & Vale UHB, Brighton and Sussex University Hospitals NHS Trust, Dorset County Hospital NHS Foundation Trust, Mid Cheshire Hospital NHS Foundation Trust, Warrington and Halton NHS Foundation Trust, Wirral University Teaching Hospital NHS FT, Royal Devon and Exeter NHS Foundation Trust, The Royal Bournemouth & Christchurch Hospitals NHS FT, Central Manchester University Hospitals NHS FT, St Helens & Knowsley Teaching Hospitals NHS Trust, Kings College Hospital NHS FT - Denmark Hospital, Kings College Hospital NHS FT - Princess Royal University Hospital, Royal Surrey County Hospital NHS Foundation Trust, Shrewsbury and Telford Hospital NHS Trust, Southport and Ormskirk Hospitals NHS Trust, South Tees Hospitals NHS Foundation Trust, City Hospitals Sunderland NHS FT and Sunderland CCG, Kings College Hospital NHS FT - Denmark Hill, University Hospitals Coventry & Warwickshire NHS Trust, Guys and St Thomas' Hospitals NHS Foundation Trust. Barts Health NHS Trust -. NHS England Ambulatory emergency care guide: same day emergency care I went to A&E around 5am on a Sunday with severe abdominal pain. Epidural analgesia for children and young people, Oral morphine (Oramorph) for children and young people to take home, Support after discharge: Neonatal Community Outreach Team, The Cheyne Child Development Service - Pre-school Social Communication (SCD) Assessment Pathway, The Cheyne Child Development Service - School age Autism (ASD) Assessment Pathway Parent Information, Cheyne Child Development Service - Information for parents, Cheyne Child Development: while you wait leaflet - Pre-School Age (Kensington and Chelsea and Westminster children), Cheyne Child Development: while you wait leaflet - Pre-School Age (Hammersmith and Fulham children), Cheyne Child Development Support Leaflet - For parents who have a child with a diagnosis of Autism Spectrum Disorder: pre-school age, Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (All boroughs), Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (Hammersmith & Fulham), Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (Kensington & Chelsea), Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (Westminster), Cheyne Child Development: While you wait leaflet - School Age (All boroughs), Cheyne Child Development: While you wait leaflet - School age (Hammersmith & Fulham), Cheyne Child Development: While you wait leaflet - School age (Kensington & Chelsea), Cheyne Child Development: While you wait leaflet - School Age (Westminster), Care of your synthetic cast - Information for childrens fracture clinic patients, Before and after your procedure (children 16 and under), Advice for patients who have been tested for Mpox, Intermittent Pneumatic Compression to Reduce the Risk of Venous Thromboembolism, Advice following Dermatology Skin Excision, Referring to Chelsea and Westminster Hospital, Referring to West Middlesex University Hospital, Friends of Chelsea and Westminster Hospital, Big shout-out for our midwives, nurses and ODPs, Research, Innovation and Quality Improvement (RIQI). Hospital Discharge Report - September 2017, In August/September 2017, Healthwatch Hounslow (HWH) carried out a patient survey to find out the experience of some patient, who after spending some time as an in-patient in hospital, had been, Interviewed staff working within the AEC unit, Interviewed 20 GPs practising in the community. o! The ambulatory emergency care (AEC) unit provides rapid assessment of patients with an acute medical illness and same day emergency care, allowing patients who do not need to be admitted to hospital to go home with ongoing clinical follow up as required. The liaison psychiatry service is also available here. Much of the growth in admitted non-elective activity is for patients who spend 1-2 days in hospital. West Middlesex University Hospital serves patients in the London . The trust has 1007 beds including 166 children's beds/cots, 131 maternity beds, 35 critical care and burns unit beds and 675 acute adult beds. If you would like to discuss your experience further, or would like to raise it as a concern, please get in touch with our PALS team at: In the meantime, if this is something you would like to discuss further, please do not hesitate to get in touch with me on: Ratings and reviews - West Middlesex University Hospital - NHS Nearest train stations areIsleworthstation whichis approximately 15 minutes walk and Syon Lanestation which is approximately 10 minutes walk. Why is hand washing so important on the Neonatal Unit? Westminster Magistrates' Court The liaison and diversion service is based at Westminster Magistrates' Court. We are an award winning organisation providing care at two main hospital sitesChelsea and Westminster Hospital and West Middlesex University Hospitaland a number of community-based services across London, such as sexual health and HIV clinics. Wards / departments | West Middlesex University Hospital Home Wards / departments Security Office - 6897, Bleep - 336 for assistance Education Centre Office 5406/ 2525/ 5920/5405 Dining area (front door) 5400 Dining area (back door) 5404 General Accommodation 5360 Anaesthetists Registrars Bleep 340 (ITU) FY2 on call - bleep 181 Thank you for taking the time to feedback your experience attending The West Middlesex A&E department. Visited Accident and emergency services on April 2023, Report review titled Outstanding care as unsuitable, Dear writer, Wards / departments | West Middlesex University Hospital Charing Cross Hospital. Twickenham Road Overview - West Middlesex University Hospital - NHS endstream endobj 233 0 obj <>/ViewerPreferences<>/Metadata 40 0 R/Pages 39 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 234 0 obj <>/ProcSet[/PDF/ImageC]/ExtGState<>>>/Type/Page>> endobj 235 0 obj <> endobj 236 0 obj <>stream (Main entrance,walk as far as you can down main corridor, turn left, walk to end, turn right and the doors to AEC are located on the left-hand side half way down the corridor, next to the chapel.). aec west middlesex hospital The doctor was brilliant at communicating everything and made a special effort to reassure me about my pregnancy. Kind regards, The acute medicine department specialises in the rapid assessment, diagnosis and treatment of acute medical conditions. Why is hand washing so important on the Neonatal Unit? Contact the team It was a positive experience despite my pain, and the tremendous difficulties facing the staff. ()*6789:FGHIJVWXYZefghijtuvwxyz ? Patient Experience Co-ordinator, by Kevin Chamberlain - Posted on 12 April 2023. Outstanding service all round. xbbRe`b``3 c Contact Chelsea and Westminster Hospital T: 020 3315 8211 West Middlesex University Hospital T: 020 8321 5919/5283 Leaflets and information We will make sure to inform the departments of your wonderful feedback. I was admitted via a and e and spent 2 weeks in lampoon ward and 2 days in syon 1. HCAS Posted: 18/04/2023 Job Type: Permanent Closing Date: 02/05/2023 Staff Group: Nursing & Midwifery Registered Job Ref: 289-CSS-1039-A Hammersmith Hospital. NHS Jobs - Search Results Outpatients 1 can be found by entering the hospital through the main entrance and taking the first corridor on the right, past WH Smith. To better understand the efficacy of the service, Healthwatch Housnlowhave: Healthwatch Hounslowhave sought to identify and support continued improvement in accessing and appropriately utilising the AEC service whilst presenting measurable outcomes and quantitative data appropriate to the day to day service delivery.

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