wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. rpaulmerrell 6 mo. I have spent hours on the phone and chat trying to solve problem, to no avail. Step 1: Review your trade-in options Choose a new phone How do I change my address after I place my order? When it comes to trade-in values, this is where Verizon falls short. I love how they repeat everything over and over thinking it will help me understand they aren't going to honor what was offered. New comments cannot be posted and votes cannot be cast. You can use the envelope icon at the bottom of the page using the link below. Hi! After talking to Customer support for weeks, they said that when they look at the trade in, the IMEI number for the phone they received belongs to a Galaxy S9, but for some reason its showing up as a Galaxy S5. Please send us a Private Message for additional Skip to main content Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espaol ShopShopShop Close Shop Shop all Deals Deals Deals Verizon is being shady as hell rn. Extend your session by clicking OK below. Trading in or recycling your devices reduces clutter, protects the environment and might earn you a Verizon mobile account credit or PayPal credit. I think I'll take under advisement contacting the BBB and FCC. Android is a trademark of Google, Inc. In fact, contacting the FCC may help fellow and future Verizon customers avoid a similar fate of endless aggravation. I called and used the chat function and used the online request THREE additional times to report the problem and request new trade-in kits and they were never sent. While you "only" qualify for up to an $800 trade-in credit this time around rather than the full $1,000 initially thrown in by Verizon in an attempt to steal T-Mobile's thunder (and subscribers), you can now combine that with a port-in Virtual Prepaid Mastercard worth a maximum of $500 as well. Correct answers are available for this post. The iPhone 13, 13 Pro . Final payout can vary depending on what shape the phone is in. I upgraded to the iPhone 13 pro and traded in by iPhone XR. Dial 1-800-922-0204 from your home telephone only. How do I contact Verizon and make them do what I want them to do? After you accept the trade-in credit and send us your device you can't get the device back. Thanks to all authors for creating a page that has been read 483,948 times. Verizon outages reported in the last 24 hours. We inspect the device you send to ensure it matches the information you submitted. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. Does Verizon trade-in cracked screens? Don't use Verizon trade in program if you purchased phone from - Reddit If you're trading a device and you qualify for promotional value, the promotional value will be credited toward your Verizon account over the number of months specified in the applicable promotion. There were big warnings on the Verizon trade-in page that you MUST use the trade-in kit, but the representative assured me that the printed mailing label would be perfectly fine even though that contradicted their own website. The other day, I noticed, they appraised my phone for $142. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. This article has been viewed 483,948 times. Send in only one device per package. Ive talked to multiple supervisors from Verizon and they still don't know how to fix it and they keep trying to submit promo correction forms, even though every form gets rejected. I wasted months and days and hours of my life trying to sort out issues with my trade-ins. Stores Not a problem. Sadly, it can slash up to half of the credit you will be getting. or Android devices. Note: If you don't have your submission ID, sign in to My Verizon and view My Orders. New comments cannot be posted and votes cannot be cast. Tap or click Manage Device next to the device you want to view. Verizon wont accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. Get up to $500 when you. No. Why You Should Avoid These Free Offers From Verizon, AT&T and T-Mobile To get the promotional value, you must wait until your new device arrives (even if it's backordered) before you can apply to trade in an old device. Delivered within 2 weeks of receiving your device to the email address provided during the online submission. I paid for my own shipping envelopes. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Use our Trade-in page and you won't have to go to a Verizon store (unless you want to bring us your old device). If I could do it again I'd go to a store so you have someone's feet to hold to the fire to fix any issues. To learn how rebate deals work, visit our Verizon mobile rebate deals - Phones, tablets, watches FAQs. I have the same issue, almost a year now with multiple attempts to resolve over hours of chats and phone calls. Stores your username on this computer. Visit our Activate your mobile device FAQs for more information. And not just the "Sorry you had a bad experience, go offline to email, but we probably wont respond with something useful" posts your admins keep making. New comments cannot be posted and votes cannot be cast. How to Win a Complaint Dispute With Verizon Wireless. I encourage others who experience similar problems to do the same. After 6 months of ongoing problems, false promises, and inability to get a hold of a manager, supervisor, or anyone who could escalate the problem, I filed a complaint with BBB and got a response from BGCO Executive Escalations at Verizon, with a direct phone number and email for a singular contact who was willing, and able, to address my problems. You can trade in devices with us and you may earn a PayPal account credit or Verizon Gift Card. Find instructions for clearing your specific mobile device on our Device Support Overview pages. You can put it toward a tableteven a smartwatch. It is terrible to read about your experience trading in your phone, jennk1. You are in the best place to get this corrected. Which is why many of us end up with drawers full of unwanted or outdated electronic devices. If you chose trade in via UPS* look for an email from us and follow the instructions. As a consumer myself, I know it's vital to get the proper promotions that are promised. Here's where to find the UPS QR code: The code displays during your trade-in request. Check out the latest deals from Verizon on smartphones, accessories and more. I expect my last two bills to be paid for my time and trouble. Excludes Verizon Prepaid plans. You may want to make these calls when you can sit, take notes and wait on hold. iPhone trade-in: How much is your phone worth? Re: $800 Verizon Trade-in issue 2021-2022, Re: $800 Verizon Trade-in Issue 2021-2022, Have a phone you love? We understand that you are experiencing an issue with your services. Verizon outage or service down? Current problems and outages My Verizon Trade in problems! Get up to $500 when you. What the hell is going on? Also, $45/mo sounds like multi-line pricing. That's what my trade in status said on the app. Verizon trade in issues? : r/verizon - Reddit If you no longer want to trade in your device, call us at 800-416-8894 or contact us and request that your trade-in be canceled. Hi! Thank you for reaching out to us! Have any lingering questions? The most popular is because there actually was a problem with the device once it was received. How can I get a copy the contract I signed and agreed on? If you use your own shipping materials, you must securely pack and label each device in its own package. Don't see it? Device trade-in value: How much is my phone worth? You receive credit for your device(s) in one of these ways: Account credit applied within 1-2 bill cycles. Then, if signed into My Verizon, youll receive a credit on your account. Mobile device deals and promos FAQs | Verizon The system that issues the value has wrongly assigned that serial number of that device, and this could be a mistake on Samsung's part (reusing or reissuing an old serial) or Verizon's (erroneous data entry or out of date listing) or just a simple software error. They assured me that the 30-day deadline was not a problem, and I would be credited full quoted value once they were received. All tip submissions are carefully reviewed before being published. I am waiting one more day before I submit my complaint to both the FCC and WA State Attorney General. If it doesn't match the description or was submitted after 30 days you may receive less value than originally indicated. *Store drop-off and UPS options aren't available in all situations. Archived post. 3G prepaid phones that have been active for at least 6 months, 4G prepaid phones that have been activated and at least the first month payment has been made, Bring us the device you want to trade. Enjoy! When you trade in or recycle your old devices, you reduce clutter and protect the environment. "Warning: Don't Use Trade-In Program" VZW up to no good. This takes about 2 weeks from the time we receive your device and you accept the Agreements. Remember my username. If the actual appraisal value is higher or lower than the initial estimated value, we will adjust your credit to match the final appraised value. Verizon Wireless Trade-In Program: Their Customers Will Love It Delivered within 2 weeks of receiving your device. First noted 2 years ago and now as recently as a few days ago, VZW Forum: Warning Dont Use the Trade In Program. We will send you a private message to follow your situation.>Elias, Good afternoon Jennk1, thank you for reaching out the Social Media Team, I can help you get the full credits for your trade-ins. Trade-In kits not recieved FOUR times - finally I - Page 3 I called and they said not to worry, the $33 per month will start being applied next bill. Follow the steps below to get an estimated value for your device. Excludes Verizon Prepaid plans. Look for an email from us that explains how to prepare, pack and send or bring us each device you're trading in: Check your spam folders if you don't see it. If you have more questions, or need anything else, Verizon Social Media is here for you 24/7. It's very quick and simple and will get results: Hello! It nearly drove me insane. *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for recycling. We will inspect your trade-in device to confirm that it is in the same condition described in your trade-in request. Our goal is to provide you with the best experience. Sign in to the Verizon Community - Verizon Community * Check your spam folders because we send all notifications about your trade-in to the email address you provided. If you misplaced your shipping materials, visit our Trade-In Tracker. Trade-In Value: Your Top Questions Answered | Articles | Verizon Use your own shipping materials and print a label. No trade-in value will be provided for these items, and they won't be returned. What the hell is going on? It's super easy and will get you in touch with someone from the executive office at Verizon who actually will LISTEN and has the intellectual ability to UNDERSTAND the issue and has the AUTHORITY to fix it. UPS sent "proof of delivery" that all four phones were delivered to Verizon. Use our Store Locator to find Verizon stores that recycle mobile devices and mobile cables and charges. (Maybe he meant 6 months?) Today, they credited my account with $142. vzw_customer_support. Here are some answers to the most common questions about the device trade-in process. NOTE: I am turning off AutoPay until this is resolved. Device trade-ins are final. Verizon Class Action Claims iPhone Promo Scam

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