On top of this, they added Office 365 to her account and has been paying 5/month since March 2019 for this, despite not requesting and never using it. Alternatively, to check your handset and tariff are set up for International Roaming or discuss adding a Bolt On, please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Financial Conduct Authority for certain types of consumer credit lending and credit related Then hold you hostage with a cancellation fee the price of a 2nd hand car. Check out this handy starter guide! Have a query about your account? secondly, aerial direct are dodgy as heck. A micro filter allows your broadband to work at the same time as your phone service. Ive posted a link a few times to the best place to report, this is similar to what happened to me. To find the IMEI of your handset you can simply dial *#06# from your phone. 13:17, on sorry for late reply but I have gained more experience with you and I have never been disappointed, Hi Ernest, we appreciate you providing us with your excellent feedback. keep it all in writing and refuse to deal with them on the phone. Check that the power adapter is correctly connected to the mains socket. 15:18, on the man said, ok we can look at all that later, but i need to withdraw my complaint and wait to get the call. login to My O2 for help. 15:30. We provide our customers with award-winning services. Grandchildren grounded . That's brilliant information@Filomenaand as there must be litterally hundreds in the same position, then any questions can be referred to this thread. one of our friendly advisors. In relation to consumer credit, Telefnica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822). We are a broker not a lender (FCA Registered Number: 729695). It's been a few weeks since your last update and I wondered how you were getting on. Your lovely comments will be passed onto both Marcus and Joel, who will both be pleased to hear that they were able to help you. Speak to one of our advisors to find the best solution for you. Email Connect your business to the world, effortlessly. When it comes to moving your telephony services from your old provider to us, you will be assigned a dedicated project manager who will walk you through everything and take care of the heavy lifting, Your project manager will be able to clarify, however typically it takes around 30 days to move your telephony services to us. If you have forgotten your PIN code it may be that the handset requires a PUK (Personal Unblocking Key) code. Here are a few examples, to give you a rough idea. Company no. In the Telecommunications Service Provider category, The negative - Initial swap over from existing supplier took over 24 hrs, so couldn't make or receive calls. If you can, try moving the WAP to a new location, however, if its fixed to a wall please move any potentially obstructing items. Youll need to give this code to your new network provider to complete your switch. 18:52, 04-08-2020 A Notice of Contract Termination is a formal declaration that you give to another party that says you intend to cancel the contract. The activation happened as advised and I was up and running. Can no longer get through to anyone when you call Aerial Direct - and no information about how long you might wait or position in teh queue. The lady that spoke about my concerns and problem was extremely helpful and very pleasant, she sorted out all the issues quickly and efficiently, Clive Illingworth Alternatively, this is something we can train you to do. The customer service assistant was helpful and supportive. Note this number is purely for text messages only and can't accept calls. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This website uses cookies. 28-09-2018 i had to withdraw my complaint, wait to get the call details via subject access, then put in a new complaint, from which my 8 weeks to go to the ombudsman will restart. If your current phone or plan isnt right for you, we may have another one that is. Are they likely to try and stop me moving my number away from them next year? 3 days ago. Thank you. i havent had time to submit my SAR for the calls since i've been super busy but i am going to do it tomorrow. Case Study: We had multiple issues and problems with the old supplier that could have been avoided, but Aerial Direct managed Case Study: We found that Aerials values as a business aligned with ours and the level of support they were offering us was a Case Study: the process of moving our mobile connections over to their management and felt like we were looked after winning this award is a huge honour for us, and its a testament to the hard work and dedication of our employees. 4 days ago, Mark I did manage to get help via their 'chat' function on website though - which I would rate as 5*. There are five different ways you can do this - Send Sky a message via Facebook Messenger Send Sky a text on: 07786 200342. Far better system for members. Here are the contact numbers for some of the major providers (although as we'll explain in the section ' Cancel phone contract by text ' you can also get this info with a single message). Excellent communication and information. So things were out until about mid May. Your handset will usually alert you when there is a new upgrade available. From time to time your handset manufacturer will release a software upgrade which is usually free and includes new features, updated applications, better performance, and can often help fix software issues. Marcus Williams and Joel were both really easy to talk to and helped me and my company so much after problems we had with our previous supplier. If you have continuous signal problems there are ways we can help to try and improve this. I have also found out that 36 month contracts to consumers were made illegal in 2011. Very happy. they pointed me to various regulations which were very helpful. Keep your current mobile number and transfer it to your new network provider. What's the O2 community and how to get started. Hello folks. This is where the phone line enters your premises. Give us a call on 01329 558 558 and we can help you get this unblocked. Aerial Direct Limited is registered in England & Wales at: 1 Barnes Wallis Road, Fareham, Hampshire, Simply visit the settings on your device and locate the update software button. 2. 17-02-2021 You do not want to keep your current mobile number your new network provider will give you one. Additionally, if you do not use the PAC or STAC code on the day you requested the final bill you receive could increase. There are many reasons why you might experience signal or coverage issues. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct, Having found that my Grandchildren had been using my phone for International Calls and racking up a large bill , I contacted your operator to reinstate a cap on calls , Friendly and helpful lady who sorted the situation with no fuss . 13:13 Experiencing connectivity difficulties? I'm so glad i've found this forum, I was an O2 business customer and also got scammed to move over to them when they phoned me in 2012 and told me O2 were handing over business contracts to them. This can happen when there is a reduced or recent loss of signal or if the mast youre connected to is congested with other calls. 08:50 Comcast Xfinity: $25 per month remaining on contract. Clear precise and relevant answers to my questions.Completely happy with the responses and more useful information given than expected, a delight to get in touch with. We look forward to welcoming you to join us at Aerial Direct, an award-winning mobile solutions provider. Firstly, make sure that all the cables connected to the handset are secure and not loose. Bolt-ons allow you to apply an add on to your tariff, whether you have run out of data, texts or minutes. Network problems could be due to a number of reasons such as planned maintenance or improvement works, adverse weather or vandalism. It lets you make calls anywhere you have Wi-Fi, even when theres no mobile signal. 05-10-2017 It might help to check the network and phone settings on your mobile phone to make sure you dont have the divert all calls setting on, however, if the problem continues, please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. that manager is the one who is also in charge of complaints. I logged an official complaint with 02 who just said the same thing After scrawling through this forum, online reviews, comments on twitter and countless other bad reviews, seems like I am not alone, but paying 1000+ to cancel a 'business' contract just seems absurd. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. This was later renewed, but When I heard about her contract she was given I was appalled at how much she was paying for what she was getting. 5 days ago. Little stuck here, want to get out of this contractor have it reduced dramaticallyany help:? Want to take your current mobile number to a different network? Our information security and business continuity policy is available upon request. 15:41. It is always great to hear that our agents are providing a quality service. Our team aim to reply to all enquiries within one working day. Aerial Direct are proud to have implemented ISO 27001 and ISO 22301 to ensure our customer data and Thanks forsharing your experience@django90! 4 days ago. I'm paying 39 a month at the moment and my contract ends in December - there's no way I want to wait that long, but buying my way out is going to be expensive (approx 300) and like the very 'helpful' person at Aerial Direct said "you're never going to claw that back anytime soon", on 5 days ago. The sim card arrived in 2 days and was activated by Millie within 2 hours of my second call. 10:53. If you use your PAC or STAC code, you will lose service and data on the device connected to your MyO2 account at the end of your billing period. If you ever need us please don't hesitate to call us on 01329 558 558. Youll need to notify us that you want to cancel your account if you havent already done so. 13:15. She managed to shove my problem in few minutes. Try the following to remove the dust: Turn off your phone and remove the SIM card Didn't have any Internet access when off my home WiFi for over a week, maybe even 2 week as data was not added to my contract due to registration of an incorrect phone type Positive- Whenever I have spoken to an agent they have been professional, managed the issue effectively and got it sorted quickly. We will advise you and send you a replacement SIM card. Additionally, the IMEI number can also be located on most handsets on the sticker under the battery or on the back of your phone. I closed my business 2 years ago and tried to get back onto O2 and kept getting offered new tariffs, and told that not being a business doesn't matter now. With any electronic equipment, your router or Wireless Access Point (WAP) can overheat. 18-02-2020 Really suprised that a company on the scale of 02 would partner themselves with Aerial. I will tag the community managers to the post. Here are 8 tips for writing great reviews. 4 days ago, None None but regarding my query on the call recordings, they said a manager will call me back. As they had been decent (or so I thought) so agreed over the phone. Give us a call on 01329 558 558 and speak to one of our friendly advisors. 4 days ago. When your SIM is locked you will be unable to make or receive calls or texts. 3 days ago, Mrs Lynda Baulch 3 days ago. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. Please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Surinder Singh was brilliant in dealing with new new phone enquiry and was very responsive and clear throughout the process.Thank you very much. You can then set different kinds of forwards from the phone. You can also use the MyO2 lets you check your remaining UK data, minutes and texts and get 24/7 support. 12:20. Essentially, VoIP is making and receiving calls through your broadband/fibre connection. She took this advice and took the contract. SoI emailed back requesting a copy of the call after they said all the regulatory info was stated over the phone..since then I have had no reply..emailed them back on Tuesday asking them to reply and stating how bad their customer service was that they have taken over two weeks to respond to my email and are now essentially ignoring me.still nothing. Thanks, on You can also use your voicemail abroad. This can be done by accessing the desired mailbox and then pressing 0. Markets Act 2000. We provide a array of business connectivity services, from mobile connections to fixed-line systems, fully hosted cloud and broadband, consistently meeting the requirements of businesses of all sizes. Try an alternative method between the handset, headset (if possible) and hands-free speaker phone. @django90 We have three community managers who are working with an O2 guru to get most issues resolved. Please see our master socket guide to understand which master socket you have, but to also see a detailed router set up, By default, you will have personal and group voicemail unless specified otherwise. Im having nothing but problems with my 02 business account from Aerial Direct. This is when you transfer your existing phone number to your new mobile phone and/or contract. on 15:15. Hopefully we can all help you with this one, on 21:49. Please view our Privacy Policy for more information about how we You will then be given several message options by pressing 1 you will be able to re-record the unavailable message. Social media Aerial Direct is an award-winning, UK-based, managed communications expert. A contract cancellation is not an unusual event in the life of a contractual agreement. Bismark Please visit our router set up guides to understand the connection in more detail. For a PAC, text PAC to 65075. 16:11 This company is quite possibly the worst example of a trusted partner. on Click here to see O2s other numbers and charges. Your Broadband cable also known as a DSL cable plugs into the DSL port on the front of your router, then into your master socket. Your final bill will include the Early Termination Fee. I haven't decided if to go back to aerial to discuss it then get a final deadlock letter, or if to go right to the ombudsman. Hi Pamela, thank you for your excellent feedback. Our passion and focus is built around putting the customer at the heart of everything we do. You can also forward calls from your connect login, again if this is required you will receive full training on how to navigate the connect portal. You could no longer require the services outlined in the contract. By clicking Accept, you consent to the use of cookies. We bill your usage retrospectively, so if youve recently been abroad, it could take up to two months for roaming charges to be billed after youve disconnected. Line rental for the portion of the month you used your device before your disconnection date My calls were answered quickly. Aerial Direct Limited is registered in England & Wales at: 1 Barnes Wallis Road, Fareham, Hampshire, If there isnt a current issue then please contact our Customer Services team on 01329 558 558 so they can investigate further. You can choose to cancel specific mobile number(s) or your whole account. Reply from Aerial Direct 5 days ago Thank you for leaving us a review. Your final bill will be based on the day you requested the transfer. Editor, Marcus Herbert, https://forums.moneysavingexpert.com/showthread.php?t=5917527, "Over a year later in February 2017 they started cold calling and pressured her into agreeing to an extension on marginally better terms. Noticed an additional cost on your bill? By clicking Accept, you consent to the use of cookies. Your PIN code is an added security feature for your SIM. Clean the gold connectors on the SIM with a clean lint-free All you need to do is call 901 as usual. By clicking Accept, you consent to the use of cookies. conclusion - if you have been missold a business contract by aerial direct, do not be fooled. I immediately contacted Aerial to ask about cancellation rights but they said as it's a business contract and there are no cancellation rights / cooling off period. I dont need to be told about the business ethics of this company, I have seen the previous posts and have been fooled for a while! Taking advantage of people constantly. Still having heard no update about my complaint from aerial direct. Sometimes the mobile network cannot find your phone on the network to connect an incoming call which can lead to it going straight to voicemail. I mentioned this in my complaint email too them and the company said that they reviewed the call and that I accepted all when called, admittedly I was a little foolish here in trusting the company and didnt really know what I was getting intothey have offered other resolutions apart from cancelling/shortening the contract but knowing what I know nowI dont want anymore ties to this company. You have very limited options with business contracts. Any Extras (such as a recurring Data Extra) + Will switching my network impact my other services? Excellent communication and information. on if you ever need us again in the future please don't hesitate to call us on 01329 558 558. Keep track of costs, pay your bills online, Add or remove extras, and manage your settings. If youre stuck with a problem, need help with your device, or just want to know more about a particular topic, we probably have the answer to it in Help and support. R750 (R250 x 3) Early cancellation penalty 50% of remaining subscription fees. We often link to other websites, but we can't be responsible for their content. on on more. Once youve signed up, well put the request in to take over your services with your current supplier. And then I called them a week ago to put a spending cap on my data which I seem to somehow be going over. What more could you ask for? Kacey was really helpful with addressing two of my issues with new contract and new sim card. Four of these companies MOHELA, Nelnet, EdFinancial, and Maximus Education (which operates Aidvantage) are existing student loan servicers. Theres no additional charge for using this service. 18:14, Please let us know if theres anything else we can do for you, In relation to consumer credit, Telefnica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822).

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